Well, where do I begin? We booked this cruise about a month& a half before we set sail. Although we usually just get balcony cabins on a higher level, we decided to splurge as this was a special cruise for myself, my 18 yr old daughter and her best friend also 18 who is leaving for college after graduation. We figured it would be a great weekend of special perks, pampering, but most of all great service, as the last couple cruises we went on with Carnival were very disappointing in that respect. So $3400 later we were set on the Majesty of the Seas which was chosen for the date as well as the convenience of the port, since we are Florida residents now and live about 2 hours away. We did our research and were looking forward to this cruise. However, from time of check in online in which I had called customer service to make sure they had notated that my daughter is a Type 1 diabetic who'd need a sharps container in the cabin, I spoke with a gentleman rep named Harvey, who gave numerous wrong info with regards to a 'fit to travel' note that I was supposed to have sent in a couple weeks earlier. Upon running around to get to doctor, get note and fax it over the next day, I was made aware by not 1, but 2 different reps that this was obsolete and no such form was required. I was also given other misinformation which was very annoying and frustrating.

Fast forward to embarkation day Friday, April 19, 2013. Check in took a long time because the computers were down and everything had to be hand typed into the computer, identification papers, passports etc had to be verified by supervisors and people were getting cranky in the lines. No biggie I thought. They kept asking if we three were in the same suite. Yes, of course. Again, they asked us within minutes and I couldn't understand why as we were all named on the original booking and ticket. No changes or anything to that effect. When we finally were able to proceed, they took their usual photo as we were to board, but yet again, a 20 minute delay, being asked if we were all in the same room. YIKES! I asked what the problem was, but was ignored while the staff mumbled to each other. People behind us getting aggravated as if it was OUR fault. Finally got on ship and headed to our suite.

We were pleased at what we saw, it was clean & bright and a bottle of Moet champagne was on ice waiting for us. The balcony seemed smaller than what we expected, with an obstructed view of perhaps a lookout tower to our left which as we would discover, was a great spot for various peeping toms and nosies to look into our suite which they did and thought nothing of, which we then realized that shutting our drapes would be necessary at times. About 15 mins later an employee arrived at our cabin with a bouquet of fresh red roses. Again, a nice touch. We awaited our luggage so we could freshen up and head upstairs to lunch. After lunch and about 90 minutes later, only 2 of 3 suitcases arrived, the missing one being my daughter's. She was a little alarmed as they were packed on the cart together at drop off, but I figured it'll get there eventually. When after an hour we inquired what was taking so long we were asked if there was any questionable contents in it. ???Are you kidding me??? They asked if there was liquor or other contraband in it. NO! She is 18 and does not drink. Neither does her friend! and 3 hours later it did arrive--BROKEN. It is a large hard case on wheels with a slide down handle and the handle had been completely snapped off. I asked how we go about making a claim for replacement or credit and was told that a concierge from guest relations would be up to discuss. His name was Jorge Guiterrez. He explained they would try to fix it first and if that was not possible then we could proceed further. Tried not to let it get us down. It was a Christmas gift to my daughter at Christmas and fairly new, so she was upset, but again, we just let it go for the moment so that we could have a good weekend. Jorge then began explaining all of these wonderful perks of being in the largest suite on the ship. It all sounded great. I actually took notes on a few things so that I could reference them if I had any later questions. Among the perks were special seating arrangements for dinner, shows, the comedy shows, room service menu which is superior to the regular cabin room service etc etc. The only problem with all of this is again, he unfortunately gave misinformation about quite a few things as I later discovered myself and confirmed with other staff. So although he made it out to seem as though we would be especially catered to and accommodated, the truth is that the only perk to being in a suite was basically we had a bigger room. We we were also told before embarking that we would have a mini bar in our room with liquors, snacks, water soda juices etc. What we discovered was 4 bottles of Evian and three cans of soda. THAT'S IT!!! There was barely enough room in the table top size mini fridge for my daughters insulin..... When our room steward Ketut (Tut) arrived and introduced himself, my only request was that he make sure that we had ice buckets filled at all times. In asking, I also handed him a $50 bill so as to ensure he would be attentive to us as stewards tend to be scarcely available by day 2 on any cruise. (This cash was given over and above what we were going to be charged for ship gratuities, it was extra) he looked very pleased, said thank you and off he went. Had to call maintenance as the A/C in the room was not working properly. When they arrived, he discovered the air was on HEAT even though it specifically was showing the lights on a snowflake meaning full on cool. WE had a 3 zone a/c system in the suite, so he checked all three and was on his way. Still after an hour it wasn't cooling down. Talked with Tut on our way out to dinner where I had to ask for more ice as it was needed for the champagne bucket as well as needed for water and soft drinks etc. So I again stressed that at least 3 or 4 of these small ice buckets were needed and to be kept filled (according again to our suite perks, our room steward would be regularly checking in just in case anything was needed and we were told to call him in that event). So he laughed and gave me more ice buckets. I also explained that the a/c STILL wasn't working. It was 8:45 pm and we were off to dinner. He said he would look into it while we were gone. On another note, our shower head was spitting water everywhere which created a hazard on the marble floors around the outside of shower, but I let it go until the next night after slipping on the wet floor and nearly cracking my head open. Read more