My wife & I just completed our first cruise with HAL and were very disappointed with most of the cruise. We have previously sailed 6X with Celebrity, 8x with the old Renaissance, 1X with Princess, NCL & RCL. The Rotterdam was at the bottom of our cruise experiences.
We stayed at the pre-cruise hotel, the Westin in Rotterdam. Although the hotel was a 5 star quality hotel,the area was being torn apart and it was hard to walk around the area. The HAL support team at the hotel failed to offer much assistance. My wife is handicapped and she did not get any needed assistance. In fact she was given almost none on the ship as well.
Transfers and embarkation was efficient. We arrived at the ship about 11:30; lines were long but moved swiftly. Much confusion and crowding was caused by security delays which HAL handled in a courteous, caring way.