My husband and I have been going on cruises almost yearly for the past 15 years. We have been all over the Caribbean, Mexico/Pacific Coast and Alaska. After hearing nothing but greatness about Celebrity, we decided to give it a try with a 4 night Pacific Coastal cruise on the Century - economical and convenient for us since we live in Arizona. It turned out to be a big mistake. We had an extremely disappointing experience due to very bad service in nearly every area of the ship - from the top down. We feel that we are experienced cruisers and know what to expect. There are always minor mishaps and inconveniences that come up when traveling. However, we were not prepared for the complete disorganization and rudeness that seemed to be "the norm" on this ship. Here are a few examples:

We were delayed boarding and getting to our cabins due to extra cleaning because of Norovirus on the prior sailing. That would be fine if our room was actually CLEAN. The first thing we noticed when we entered the room is that the bedspread was dirty. The bed was not set up properly. There was nasty food filth all over our verandah. There were pills lying on the floor that were left by a past passenger. We never met the cabin steward the entire trip - tried, but no luck. We never got a card for our door to request privacy or room clean up - despite asking for this by phone. We had to BEG for trash can liners and ice for our bucket. The napkins on the tray had obviously been used by past passengers. The sheets had holes in them and were never changed once during the voyage. The pillows were terrible and smelled old and funny. The TV did not work properly. Room service never brought the required silverware or condiments with anything. It was a disaster.

The dining room service was good - not great. We like assigned late seating and got that. We were sat at too small of a table that was set for 10 with no space between chairs. Only four people showed every night, but waiters would not take away settings so we could sit without banging elbows the entire meal. There were tons of empty tables around us set for no-shows every night. They were so close together that the staff could not provide service without constantly banging in to you. We were placed at the far back of the dining room - and there was no aisle set up to get there from the entry. It was generally very loud and uncomfortable. The food was mediocre - had to send back inedible steak that was supposed to be a "medium rare rib-eye" but was less than 1/2 inch thick, well done and mostly fat. A few dishes were quite good, but I was often so frustrated and crowded we could not enjoy them. Wine service was also lacking. It seems the waiters are not allowed to handle wine on this ship. We never got wine until mid-meal and had a hard time getting our glass refilled. Forget about suggestions on choice - there was not time for that. Read more