We started our 7day eastern Caribbean cruise on the Nieuw Amsterdam April 7th. The four of us were looking forward to a comfortable relaxing week as we had enjoyed in the past with Holland America. Embarkation took about 45 minutes as we checked our room couples. Our dining was confused. We had been wait listed for early dining. But received late dining. Each couple on a different floor of dining room Obviously a mistake. So right up to dining. Quite a long line. With many unhappy faces leaving podium Our friend has PD and we told maitre'd this is reason we needed early dining. Let alone. On the same floor. We stood there amazed as he said there was nothing he could do for us. We've had these problems before and they usually fix it right away. He was adamant and quite condescending. Telling us. We could dine in Lido at buffet or make reservations in their pay restaurants if available. I insisted to be wait-listed for early seating for my friends illness.

We left podium bewildered and very disappointed, hoping for a change

Next to our rooms! We had paid to upgrade to category "K". Large stateroom to have little extra room and sofa to watch tv from. We opened the door. And another disappointment! Room was so small with one chair at desk. And no tubs like all previous rooms on HAL. We couldn't believe this. We met one gentleman who said he did same thing and asked for measuring tape from front office to measure room but they couldn't accommodate him. Hysterical!! Well another lesson. No more inside cabins on HAL Read more