My husband and I just got back from a Caribbean Cruise on the Norwegian Epic from April 6-13, 2013 and as this was our first cruise and we didn't know what to expect I wanted to write a review to help out others in the same boat (no pun intended ?).
We flew into Miami the day before boarded the ship and stayed in South Beach at the Wyndham Garden South Beach. If customer service is important to you, I would say do not stay in South Beach at all. The concierge at the hotel acted like she didn't want to be there and was rude when checking in. In the restaurants and shops we went in again people just acted like your presence was a huge inconvenience. On the streets and beaches you're asked for money almost every block. They ask you where you're from and then say they used to live there or nearby. We're from Calgary, Alberta and one man apparently couldn't remember the city he lived in that was north of Calgary. We said Manitoba and he said "Yes, beautiful city!"
Major money grabs on the ship:
Room was nice with a ton of storage.
Beds were terribly hard and uncomfortable. You either lie on your back or front or get bruises on your hip bones.. reminded me of camping in a tent.
Balcony was really good but because we were at the back of the ship the engines and oceans were really loud - couldn't really talk to each other. Regardless of the noise of the engines we spent a lot of time on the balcony because the ship was so crowded.