Celebrity Reflection Review

5.0 / 5.0
1,979 reviews

Family of 6 on Spring Break

Review for the Eastern Caribbean Cruise on Celebrity Reflection
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cvonschill
2-5 Cruises • Age 50s

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Sail Date: Mar 2013
Traveled with children

We are a family of 6 with four children ages 2, 17, 17, and 15. We have cruised with Royal Caribbean and Princess, but this is our first cruise on Celebrity.

We flew to Fort Lauderdale and took a taxi to Embassy Suites in Miami where we stayed the night before the cruise. If you value your safety at all, DON'T stay at this hotel. We were given a room that was ok in terms of aesthetics; however, we would have been fine with it for one night IF it had been safe. My daughter was electrically shocked by a faulty GFI outlet in the bathroom. Thank God there was no water on the floor when it happened as that could have been much worse. Thankfully, she is ok but had red streaks running up her hand and arm for an entire day. My husband went to the manager of the hotel to explain what happened, and the manager seemed to not care at all. He was very apathetic about the situation. My husband, and electrical engineer, began to explain how serious this issue could be, yet no reaction from the manager. Three maintenance people showed up to try to "fix" the outlet, but they had NO clue what they were doing. I had to take my 2 year old and push him around in a stroller inside of the hotel lobby for TWO hours while they were "figuring" it out. It was 10 PM and way past my toddler's bedtime when they finally decided to give us another room. The next morning we received a call saying they could not accommodate us at the scheduled time for our transportation to the cruise port. We spent 45 minutes arguing with them and finally were given the shuttle at the correct time. We asked if we would receive any compensation for what we had experienced, and they said no, they could not offer us anything. They need some serious training on safety and service.

On to the cruise... we arrived the port at 11:30, and we were on the ship by 12:30. The lines were not too crazy, but a bit quicker with a 2 year old would have been nice. Once on the ship we were so impressed with the phenomenal decor of the ship; it is truly a masterpiece. Every detail of the ship was well thought out and executed perfectly. We had viewed pics from other cruisers, but no picture really does it justice.

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