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Serenade of the Seas Review

4.5 / 5.0
Editor Rating
1679 reviews
12 Awards

Disappointing first experience

Review for Serenade of the Seas to the Middle East
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First Time Cruiser • Age 50s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Apr 2013
Cabin: Two Bedroom Suite

Firstly, for those who have read my previous reviews I hope I've demonstrated that my comments are as objective as possible and where possible as positive as I can be. This review is based on my expectation for the price we paid. Had I paid less I may have thought our experience was acceptable. This is quite long, but bear with me!

As a result of lots of positive comments from friends and the fact that I love anything to do with water we decided to give Cruising a go. I chose Royal Caribbean because it sounded like an American company and therefore I expected a really high standard of customer service. Furthermore, as it was a first time experience I decided to go for a high-end option. To make the booking I initially rang straight through to RCI, but they couldn't organise the itinerary I wanted (odd), but they sold the cruise well so I contacted my own agent and they were able to book the complete deal without any fuss (dial a flight -- Michelle). Paying the amount we did we expected priority for various procedures such as boarding, lounges, bathing, dining, the usual and from the tone of the call to RCI I wasn't expecting anything less -- you get what you pay for. We set off, really looking forward to the trip!

We arrived at the port in Dubai to embark on the 'Serenade of the Seas' (1) We were surprised to note that there was no one at the entrance to identify what type of customer we were and to guide us from there. In fact this set the tone for the trip and much of what we discovered over the next 7 days was as a result of default rather than good customer care. We made our way to the check in and were advised that we could access our stateroom at 1pm. (2) we were told to wait in the general waiting area. First impression was not very good. (3) Deck 11 is a bit tired looking and reminiscent of a 2-3 star holiday camp. By the way, I was 15 years old the last time I was at a holiday camp and I think I'm well past that type of experience!

Cabin Review

Two Bedroom Suite

Cabin TS

Well thought out interior. Beds comfortable, but pillows not brilliant (would be good to have a choice) Bathroom good but towels on the small side. Lots of storage space and hangers. Balcony very cramped and could do with a ventilated barrier to allow air through. Could do with 2 coffee sachets per day.

10 Helpful Vote

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