Celebrity Century Review
Rating by category
Additional details
My dad has taken Celebrity before and raved about it, plus we are planning to do the Panama Canal cruise in 2015 and then the Mediterranean in 2018. So we decided to try out Celebrity for possible future bookings. I booked my cruise last May of 2012 for a 15 day Hawaiian trip and it was the worst experience I have ever had with a cruise line. I picked Celebrity because of the great itinerary and the impeccable service but I did not see either of it. I have sailed on 3 other cruises and it was great.
To start Celebrity changed the itinerary twice before we left. The last time they did not inform anyone and I was appalled at how they ran their business then. Thank God I noticed it when I checked the website because I already made plans. I wanted to cancel the whole cruise but since it was within a month from leaving we would have had a big penalty to pay. So I sent an email to Celebrity from the website and it would not go through (how convenient) so I emailed the Captain's Club and received no response. Then, I called Celebrity and the specialist would not talk to me because I booked through a travel agent, so my travel agent called 3 times and nothing was resolved. The problem with the change was that how it was done and Celebrity took 6 hours from being on the islands so it was pretty disappointing.
So we went on the cruise and it was the worst experience I have ever had. Our steward was ok but many other things not. We traveled with 2 other parties(my father and his girlfriend, and my friend and her family) and they were treated worse with their steward services. They hardly saw theirs and their rooms were not turned down like ours was and was just treated with no hospitality. For example, when my father filled out the survey card they left it in their stateroom the night before and the next day the steward approached them and asked them to change the rating and comment on their card. First, that was not his property and right to read the comment card. Those are confidential. Second it makes you wonder what else did he snooped through. Last, that is not how you treat customers.We also ordered room service twice and never got it. Once over the TV we ordered and after 2 hours we called and had to reorder. So we did and an hour later received our food. After that we called it in and 2 more times never received our order. Then I ordered extra pillows and it took 4 hours to receive them. Also there was only one plug for the whole room. Then my boyfriend packed a little travel fan to drown out noise when we sleep and they confiscated it stating "it generates heat". We argued with them because we checked on the "what not to bring list" and it did not say small fans so after 2 days they delivered it back.
Cabin Review
Ocean View
In our cabin, the floor seemed to be wet by the walls and smelled like mildew making me feel ill in the middle of the night a few times. At first I thought it was our towels from the bathroom but then I kept feeling that our floor by the wall was very cold. Come to find out it was the wet floor and I think it was from the shower because I noticed new caulk in it after a few days. I didn't complain about it because I thought it was the towels at first, but then I saw a guy with caulk in his hand and the fumes from the product were overwhelming. After they caulked the shower the floor was no longer wet but the smell did not go away. Also our shower had mold all in it and so did the shower curtain but the curtain was changed in the duration of the cruise.