Celebrity Summit Review
Disappointed and expected more from Celebrity
Rating by category
Additional details
A brief background- I have a BS in hospitality and have worked in the hotel industry for 15 years, so, when I went on my first cruise on Disney in Feb of 2011 I thought I had found Heaven. It was great to let another team spoil me and enjoy excellent food. I slept so well on that ship- she rocking just lulled me every night. It was a 7 night. 4 months later I went on a Royal Caribbean 3 night- food wasn't as good, paid for a suite just so I could have a balcony. I was disappointed- the customer service just wasn't there.
My grandpa was turning 90 on March 29th, so I planned a family cruise to celebrate. We had 17 of us- ages 90 to 3. My brother had been on a couple of Celebrity cruises and was very complimentary of them. As much as I had loved Disney, I thought this would be more appropriate for grandpa's birthday.
The booking process: We had booked a group- so since we had over 8 rooms we were able to get one 1/2 of a room paid for. After we booked they started the 123Go promo- but were were told that we couldn't do that by our travel agent. I kept waiting for the beverage package to go on sale- like it did last fall, but never did- probably due to the 123 GO promo. Booked through Choice Air and I was happy with that whole process.
Cabin Review
Concierge Class 2
Very loud- across from a service door, underneath the buffet restaurant- heard carts rolling over our head for much of the night. My parents were in 9175 and called it the bowling alley over their head. That is a perfect description. Balcony was fine. Evening hors d' oeuvres were pretty disappointing (which I had heard about in advance- but didn't ask for the cheese and crackers as others had.)