Organizational chaos: Queen Elizabeth Cruise Review by Jimsgirl

Queen Elizabeth 3
Member Since 2002
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Organizational chaos

Sail Date: March 2013
Destination: Panama Canal & Central America
Embarkation: Los Angeles
This cruise was from LA to New York. 18 days total, also last but one segment of QE World cruise.

Embarking at LA. Some passengers informed embarkation would be delayed , others received no information. I got through documentation without delay, then told to "sit over there", where I sat for nearly 3 hours, (place was full of passengers "sitting and waiting")

FOOD. Mostly good, but problems with service. Eggs that were supposed to be "cooked until hard" came up so undercooked as to be almost raw, had to send back again and again. Main dining dinner, two passengers at table ordered Pasta with meat and tomato sauce, pasta arrived with NO SAUCE at all, waiter asked to provide sauce, replied "it is coming" then he served 5 other passengers entrees, then went on to serve other tables. The pasta went cold , and others at table finished entrees and still no sauce. Decided to "forget entree".

Verandah, This was not open for 3 days.

Shore tours, I did More not take these as have mobility problems, but 3 couples at my table took various different tours at different ports. Very dissatisfied, tours started as much as an hour late, finished early, or did not cover stated routes.

Production shows. Most entertainment was solo performers, lack of production shows very obvious.

Immigration at Fort Lauderdale. I tried to register for wheelchair assistance, 3 days in advance, told "No wheelchair assist available at Fort Lauderdale".

24 hours later learned there would be wheelchairs, but no information as to where to meet . Finally told to meet at Casino at 8a.m , there was no list of names, and no Cunard staff to organize. Waited over 2 hours to get off ship, passport control took less than 5 minutes, then told "sit over there" so we sat and waited and waited, and waited .
after 2 hours of shivering , we saw a group of Travel agents, being escorted aboard by Cunard Staff all smiles and good will..

Angry passengers asked why we fare paying passengers where being kept waiting, but received no answers, and no help, just told to "SIT DOWN". Finally allowed back on board around 12.45p.m.

Total time out of cabin or off ship, almost 5 hours.

No apologies, no explanation, but it was clear delay was not Immigration fault, but due to problems with Cunard.

Disembarkation. 2 days before received 3 separate envelopes (all at same time) containing 3 different areas to meet at 3 different times, and with 3 different coloured luggage tags. Had to visit Pursers desk, stand in line to sort out which was correct.

New York, again told to meet at Casino at, to disembark at 8.30a.m. Wheel chairs and "pushers " there but no movement. We sat and waited and waited.

Meaningless and confused orders over public address as to which deck gangway was located, Passengers milling around, as no one knew where or when they could leave ship.
Finally the wheelchair passengers got off at 9.45a.m, found luggage, found bus to JFK, many passengers upset as it seemed they would be late at JFK and miss flights.

My flight was at 4p.m so I was fine for time, but not pleased at the long wait.

Other problem areas :- the TV guide delivered 4th day of cruise, Daily event news often delivered middle of night, so did not know of events or times in advance.
No menus on tables in cafe for several days. Dead flowers on dining table in Britannia, In cafe they removed dead flowers, leaving just green leaves, told they had "run out of flowers"

It seemed Cunard totally unable to get their act together, they (administration) lurched from one problem to another. Less

Published 04/08/13

Cabin review: 8096

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