Costa Serena Cruise Review by Laflia
- Sail Date: March 2013
- Destination: South America
1. Our cabin was spacious, we had a private balcony,and we were surprised with the amount of storage space. It was clean and comfortable. Housekeepers kept it very clean and neat. They don't provide wash cloths or facial tissue (Kleenex)
2. Decorations were not to my taste, art and colors were not attractive at all. Full of naked mythology men and half naked women. They had some mannequins hanging in the clouds at the atrium... really awful. All the doors had the same side view of a roman man that to me looked like Osama Bin Laden. Paintings were in loud colors, horrible.
3. There was smoking everywhere, in the casino, decks, it was hard to be outside and not be annoyed by somebody smoking next to you. No respect for laws that were published.
4. This ship is not equipped to handle the amount of passengers it carries. It was crowded wherever you went. There were three pools and Jacuzzis, I never went because of the crowds and smoking.
5. Food. I was pleased that for dinner at Vesta restaurant I always had several vegetarian options for my meals. Their pasta is great. The rest is mediocre. Crowds and long lines for meals, for juice or coffee (by the way, I would call it "brown water") Several times after standing in line for juice, when you got to the machine it was out of juice and it would take forever for the staff to replace it. At the Buffet, it was hard to find a place to sit at peak hours. The waiters were very slow to clear the tables most of the time. The plates would pile up and sometimes we had to remove them. There were long lines for pizza also. My husband stood in line for 15 minutes one day, and he was still 8th in line, so we gave up. I never found a salt shaker that had running salt, all of them had moist salt.
6. Customer "no" service. I had no hot water in my cabin one night. I called to report, but nobody would pick up the phone. The next night again there was no hot water. This time I stayed until somebody picked up the phone and they took note of it. The next morning I went personally to Customer service to ask if something had been done, I did not want to take a cold shower again. The man asked me "Do you have hot water now?" and I said yes. "Then you have to call us when you don't have hot water so we can see what the problem is" He never apologized. I also mentioned to him that after midnight, there were loud announcements of sales in the halls. He said that I must be wrong, there were no announcements. But several other persons had heard them also.
7. Ports of call were Rio, Angra dos Reis and Punta del Este. They were nice stops, we did not take any ship tours. At Angra the time was so short, only 4 hours. By the time you got your turn to get off the ship, you had to return.
8. Lastly... on the last informational debarkation meeting, our cruise director gave us a talk into giving them good reviews in the evaluation forms. Most of the passengers were Argentinian, and I guess they don't have anything to compare. But having cruised with other cruise lines, I place Costa at the bottom, bottom of the list. Sorry.
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