We are Royal Caribbean Diamond Club members who took our first cruise on Celebrity the week of March 16th. We traveled on Celebrity Reflection, and could not have been more disappointed. We have traveled on new ships before, but have never seen the type of disorganization across all areas that we experienced on this ship. Disorganization is only one of the problems we experienced. Our complaints span from our dining room experience, to butler experience, excursion experience, Suite experience (who builds a new ship without an outlet in the bedroom!!!!), and entertainment experience -- or lack thereof. The incompetence we experienced even extended to our last day -- we were never provided with a questionnaire to rate the ship and our cruise experience.
We were booked in a Celebrity Suite, and our son and guest traveled in a veranda suite. When I spoke with the booking agent, I told them that we were Owner or Grand Suite travelers on Royal Caribbean. The agent assured me that this suite would be the one most comparable to our RCCL experience. What a shock when we arrived to a totally closed-in bedroom that let virtually no light into the room, where we had to squeeze by one another to get into closet. The bathroom was pathetically small, and there was no way that the two of us could do anything in the bathroom at the same time. Why anyone would build a new ship and eliminate outlets from the bedroom is beyond me. My husband sleeps with a CPAP machine, which meant one of two things both involving an extension cord -- either we could plug in the cord each night in the suite room under the desk.....or, we were offered the option of having the cord taped down to the floor for the week. That is just not what should happen in a suite that costs almost $7,000 for the week!
Our experience with our butler was a joke. When we arrived at our room, none of the typical paperwork was there -- no excursion tickets, no information on the ship and events. We called him when we realized we needed an extension cord for my husband's medical machine. Three hours later, no visit from our butler to introduce himself, and no extension cord. We called again and insisted that he come and introduce himself, which he did. The next day, we needed our towels refreshed mid-day. We called Cesar before lunch, went to the pool, returned three to four hours later -- no towels.
We stayed in Celebrity Suite 1124. We arrived to a totally closed-in bedroom that let virtually no light into the room, where we had to squeeze by one another to get into closet. The bathroom was pathetically small, and there was no way that the two of us could do anything in the bathroom at the same time. Why anyone would build a new ship and eliminate outlets from the bedroom is beyond me. My husband sleeps with a CPAP machine, which meant one of two things both involving an extension cord -- either we could plug in the cord each night in the suite room under the desk.....or, we were offered the option of having the cord taped down to the floor for the week. That is just not what should happen in a suite that costs almost $7,000 for the week! The walk in closet and drawer space was plentiful.