We recently took the Mayan Mystery tour on Riviera and whilst it is a beautiful ship with excellent food, their is something distinctly missing in their delivery.

I agree with previous reviews re restaurants, suites and general presentation of the ship so there is no point in duplicating this in my review.

Our first interaction with the customer service 6 weeks prior to sailing as we were unable to book either the excursions we wanted or get decent (not 6.30 or 9.30pm) reservations in any of the speciality restaurants. They did not seem to understand that these elements of the cruise were paramount to us booking in the first place. After several emails and telephone conversations we managed to secure our "guaranteed 4" dining options, but were unable to get 2 out of the 4 excursions we were looking to book. When my husband escalated our concerns he was told, quite firmly, that they would not be offering any compensation! We never asked to be compensated, only to have the facilities in their own brochure made available to us. This left us feeling very nervous as to what we had actually booked and I'm afraid this dissociation with the customer is the main problem we encountered during our trip. Read more