Between January 12th until the 19th my daughter and I had the great misfortune to be aboard the Norwegian Epic. I say misfortune because after 3 days when we realized the situation was not going to improve, we couldn't wait to return to Miami and get home. As a cruiser of more than 20 years (I took 8 in 2012!) I can honestly say that this was the worst cruising experience of my life! What was especially disappointing was that the cruise was my daughter's Christmas present and she had been looking forward to it enormously. So much was so very wrong.

Embarkation

We are citizens of the UK who live in the US as we have visas. Even though we had checked in online the lady at our assigned check -in desk clearly had no idea how to process such a visa -- and neither did the 4 men she asked to help, including a supervisor. It took 45 minutes at the counter before being given our key cards which were illegible (smudged?) and so had to be reprinted. Read more