This was our 4th cruise with P&O and our 2nd on Azura which is a great ship. The quality of food at dinner and way in which it was cooked, was noticeably poor compared with our previous experiences. Noting the Commodore's request to raise any concerns I wrote a letter mid-cruise highlighting our disappointment with specific examples. Several days later we were invited to discuss our concerns with the Food & Bev. Ops Manager and Head of Peninsular restaurant. The Ops Mgr would not accept our criticism stating that he had received no other complaints. He kept re-iterating that if not satisfied we should send food back. He could not accept that it should be right 1st time as it is embarrassing to constantly complain at the table and spoil the pleasant dining experience with fellow passengers. We later heard that a number of passengers had also complained. In fact there was a noticeable improvement in food quality during 2nd week so some action had been taken. What was strange is that breakfasts and lunches taken in the Peninsular were of a consistently high standard throughout.

Two other points of note were:-

After dinner drinks (liquors) were never offered and cheese had to be requested. Read more