Embarkation-- We had a bag stolen 10 years ago, which still has not been found, and we like to make sure our bags either go inside or are at least buried under others before we check in. Dropped off our 2 bags at an outer curb/drop off area. We watched them sit there for almost 30 minutes, usually unattended and the only ones on the cart. It was very uncomfortable. So we asked the head porter if he would take care of the situation and he did so immediately. Between tipping the two we spent $9. Why can't there just be a conveyor belt outside to put the bags on and then they could go right inside for sorting and screening?

As Platinum members, said we both were right on the boarding pass, we went up to the VIP lounge to check in and I was handed a red sail & sign card. We were told to handle it on board. When we did, the guest relations clerk fixed the problem and then asked me if I had gone into the system and changed my status. First off I'm not sure how you would do that and why would I change my status from Platinum to Red? We stated that we wanted to speak to a supervisor, white shirt and bars on his shoulders. Promised that we would be able to speak with one. We knew of the problems that would follow. From here it just gets worse.

Room-- We were in room 2470. The layout and size of this room was impressive. It was probably bigger than a JR Suite. WARNING...only book this type of a room if you can sleep threw an air raid. When the ship reaches a certain speed it vibrates and shakes so bad that you can see where people have placed cardboard shims in the ceiling panels and anywhere else that causes a rattle. Items literally vibrated off the shelves/desk. It was so loud that we spent 2 days praying for an engine room fire so it would stop. An hour before you arrive in port they start the rope process that creates a ton of noise. No need for a wake up call when arriving in port. As usual no need to complain because they don't care. It was like being pushed threw a gravel parking lot in a grocery cart while listening to a jack hammer. The first round started when we left Nassau at 2pm and did not stop until we arrived at St Thomas 44 hours later. Read more