We were on the Eastern Caribbean cruise (St. Marten, St. Thomas, San Juan) from Feb 17 to 24, 2013. We wanted to cruise on this ship since it was built. We cruised with Celebrity 2 times before (to Alaska on Infinity and to Bermuda on Summit) and thought that there was no better service than on Celebrity. Apparently not on Silhouette. Before the cruise I read lots of negative reviews about Silhouette and just didn't want to believe them. When you read something like that you always tell yourself that that's probably written by "hard-to-please" people. But I was mistaken this time.

There was actually NO SERVICE on this ship! Especially in the common areas.

1. no coffee or tea was offered in the Oceanview buffet at any time on day - no servers were cruising around the buffet offering you drinks (LIKE IT'S SUPPOSED TO BE!). The only way to get your coffee was to make it yourself. No problem for us, but isn't it one of the reasons you go on the cruise - to be served and pampered? Read more