This cruise was our fifth cruise and our second on norwegian. Unfortunately, because we had other cruises and cruise lines to compare it to, this cruise was the worst. We booked this particular cruise because we wanted to sail from hawaii and because our experience on the norwegian jewel in europe had been very good.
We boarded the ship in maui on friday. There were few passengers who were boarding there as most of the passengers embarked in honolulu. There were no ncl personnel at the outside of the terminal, so my husband and I had to carry our own bags to the check in area in the terminal. The embarkation went quickly with very friendly customer agents and our bags were taken by the ncl personnel to be sent to our room.
I was quite disappointed seeing the cabin for the first time. We had booked an "a" balcony room expecting it to be as large as our room on the "jewel" and other ships we have sailed on. The room was small, closet space taken up with a room safe, bathroom was miniscule. There was no interactive tv, only two electrical plugs and the air conditioner seemed to be at half capacity. It was, however, very clean. Our "view" from the balcony at Maui was an industrial dock and a cargo ship loading containers. We boarded the ship at approx 1:30 pm and we were starting to get a little panicky when only one of our bags was in our room by 6:30 pm. After several inquiries, we finally found one of our bags in the baggage area. While again carrying it to our room, one of the room stewards noticed the luggage and mentioned that she has seen another piece of the same luggage outside of someone else's cabin. Turns out it was our luggage left at the wrong door. We now got to make our way down the ships hallway carrying two large, heavy pieces of luggage.