This was our first cruise on this line. We previously have cruised with Radisson Seven Seas and Crystal. The ship is beautiful, and at first glance you would say it is a luxury cruise. But it does fall a bit short of our other luxury experiences. There seems to be a lot of "nickle and dime" expenses. Not that it adds up to that much, but that it is annoying. I would rather have these items included in the price.
For instance: Charges for the laundry room (there is only one on the ship-always crowded and a line to wash) charges to takes exercise classes, charges for soft drinks and bottled water. It seems when leaving for a shore excursion that water should just be given to the participants (just add another $10 onto the price of the tour). It also seems intrusive to be in the middle of a 6 star dinner (food was excellent!) and have a ticket to sign for your soft drink (small glass, 1/3 of a can of soda for about $3.50) SOmething about having this great meal served and at the same time have to sign a drink voucher, destroys the atmosphere. We were in a suite with a lot of nice amenities, but one was not a complimentary stocked mini bar. Soft drinks should be included as part of at least the suite amenities. I know a lot of other people were complaining of the same thing, so really, the line should charge a little more in the overall cost and just include these things. At that point, when attracting the luxury cruise "crowd" they will be happy.
Otherwise service was good and again, the food was fantastic. I would suggest avoiding the pool food--or eat on shore-however. It is not even close to the quality that the other restaurants offer.