We sailed from San Francisco on the Infinity April 17, 2006. From the beginning, we had problems. The information received from both the cruise line and our travel agent stated that embarkation started at 5:30pm for the 8:00pm sailing. This was confusing since it seemed to conflict with scheduled dining times, but Celebrity customer service representatives insisted the 5:30pm embarkation start time was correct. Luckily, we took a chance and arrived around 2pm and were able to board at that time. If we had listened to Celebrity, we would have missed the life jacket drill and probably dinner as well. Other than that mistake, our embarkation went smoothly.
Our cabin was not quite ready when we arrived, so we waited for it to be finished up. The cabin was missing a life jacket, and even though we flagged this to our cabin attendant, she never brought us the life jacket. We had three people in our cabin and the cabin had a sofa that pulled out as a bed. Never book a cabin that has a pull out sofa bed! When it is pulled out, there is only a mere 2 inches between the edge of the bed and the small desk. We had to remove a chair and glass table in order to be able to pull out the sofa bed. In order to go to the bathroom, one had to climb over the bed and the person in it because of the lack of space. This was very awkward and I wonder if it is a safety hazard as well??? Other than that big inconvenience, the cabin was nice. There was enough storage space for our things.
Ok, food. I have to say that I was very disappointed. I had sailed on the Celebrity Mercury in 2005 and the food was terrific!!!! However, on the Infinity, I could definitely tell there were cutbacks in service and in the food quality. Our dining room servers did not offer refills as frequently, nor did they offer condiments such as ground pepper. Sometimes our boneless fish has bones in it and was overcooked. But my real gripe is with the Lido buffet. On the Mercury, the buffet was very good. On the Infinity, it was sorely lacking. They were often out of various juices and ice tea. What they did have was watered down. At times, I could see fruit flies buzzing around the beverage stations. When I flagged this problem to the attending crew at the stations, they did not do anything about it. I saw the flies on several different days.