21 of us took the April 16th sailing on the Ryndam to the Panama Canal. We flew to Tampa the day before the sailing. We had all completed the information requested, Immigration, Credit Card, etc. online so that we could have the express check in. What a joke that was.
When we got to the pier we found that Holland America had changed its computer system. Everything we had done online was lost in the conversion, so there was no Express Check In. There were very long lines and everyone had to start over. It was nothing was chaos. It took us about 2 hours to get checked in.
We then went up to the Lido deck to await our rooms. Another Joke. Some of our party were put in room with other spouses not their own. Some of the rooms did not exist. In our room, when the luggage was brought, it was for some one else not ours. It took them hours to find our luggage and get it to us.