We stayed in cabin 2052 and were pleased with this basic outside class cabin. This ship has many rooms with balconies which are nice for this type of cruise. This was our first time with Celebrity and our third time cruising SE Alaska.
The ship had mechanical problems with the starboard stabilizer requiring the vessel to reduce maximum speed to 17 knots. We were informed of this fact after departing San Francisco on the fourth day at Sea. We were to skip Seattle and Sitka (which were important ports to us) and given $200 credit as fair compensation. Despite the media reporting 4 or 5 unsatisfied customers aboard, that number was much larger when you consider a packed theater meeting and daily public meetings in the foyer. Company representatives were sent to us in Ketchikan and we had an opportunity to express our unhappiness. The corporate staff was unconcerned about their reputation or repeat customers. They listened, but made no offer for reasonable compensation.
We missed two ports and did not get close to Hubbard Glacier. We left prematurely due to icy water and another ship that was in the bay. If they had not changed the schedule, we might have gotten in during our allotted time. They missed the pilot to cruise the Inside Passage during the day so we sat at sea until 5 pm waiting for the next one. We cruised The Passage in the evening missing many scenic views. We came into San Francisco and Vancouver early (1 AM) docking where pier lighting and noises disturbed your rest on the starboard side of the ship.
We spent more days at sea and where many activities are very costly. Drinks and activities were much higher than our past cruises. The attitude of the crew was very good but I grew tired of the cruise director and his lip service. I did not trust him after the fifth day. Embarking was okay but disembarking was frustrating. They have a smooth get off the ship that is favorable for the cruise line, but a real pain after you get to the airport. You will lug your bags around along time going through immigration, security, and customs. Bottom line on this cruise is: The cruise line is in control of the schedule and you are going to be subject to their best interest and schedules. Long itineraries are open to changes and you have no control.
The food and service crew was exceptionally good. They took very good care of us during dining. The ship had many lounges and places to sit. Weather was clear and snow covered the mountains. Towns were crowed when you unload 4 ships in a port. Elevators worked well to move people about the ship. Room Service was fair.
We enjoyed the cruise but will consider this experience on future vacations. People that were not there have no room to attack cruisers that went through this experience. People can chose to hear the truth or disregard it...We won't do it again with Celebrity or a long sailing.