I sailed on the NCL Dawn on her repositioning cruise May 3rd to May 17th 2003, Miami to NYC. I will start with embarkation seeing that's where it all started for my wife and I, We got at the pier around 1:45pm and after a long line to get to the first counter were we showed our ID's and got our account opened then to the next room where we had to fill out more forms (there should be a way to fill ALL forms out before you get there)and then through security and to the ship, It took about 1 hour and 15 min. to get to our room it was the longest time I have spent getting on a ship I don't know why they run things like they do other cruise lines seem to have it down NCL needs a little work on this! Our bags got to our room at 4:00pm pretty fast for any cruise line I have been on and this is our 5th cruise line. The biggest pain in the rear is always the life boat drill but this one was well organized and went very quickly. The food was above average and gave more choices than any other cruise ship I have ever been on! We ate at all the places (10) all where very good. Cagneys steak house wasn't my cup of tea but great service we didn't go there but one time at $17.50 to $25.00 per person extra charge it was no better than the free food and the Lobster was much better at LeBistro and cost less to go there! The best place we eat at was Teppenyaki and it was great the service in the Bamboo area was Perfect! Salsa restaurant was free and really good food with great (Marilenea) service! Aqua was run by all women and was great also. Venetian and Impressions was the same food different view. There free food was so good though that I felt next time I go on this ship I wont spend so much money on the restaurants that cost extra! Our room was a mini suite room #11128 deck 11 midship starboard side. It was very comfortable and the room service was great Santiago and Roselle were both hard working and nice! I never had a problem with the accommodations, The only thing I have to complain about was that we didn't have a remote control for the TV! But the bathroom was larger than average and has separate sliding glass doors for each area, the verandah was nice and private. Room service was fast and friendly! It only took about 5 min. to get iced tea or coffee and something to snack on, I ask for strawberries one afternoon for some champagne I wanted to open before dinner and they said that they didn't have that for room service but they would try? in 5 minutes they were at our door strawberries and all! Over all I loved our room. Public rooms were very clean beautiful I love a new ship and this one is in great condition and flows very well from one area to another. Entertainment on board was just OK the first part of the cruise with acts that were so bad that we walked out of them for a stroll around the deck or a drink in on of there many bars, but in week two of our cruise they kicked it up a notch with comedian Jimmy JJ Walker and a great dancer blond goddess! And ballerina shows that were much better! I would give them a 3.5 on a scale of 1-5, 5 being the top. Fitness and workout rooms were great they had alot of tread mills weight machines a spinning class's and an aerobic room, a jogging track around the out side of deck 12. I was at they gym everyday with all the good food! Disembarkation was a nightmare! I really enjoyed the 14 days cruise with really no problems and we really gave them a great review on there cards but when we were disembarking all hell broke lose and there seemed to be NO organization what so ever we all were crammed together in the hall ways with people struggling to get through because we were late clearing customs! It's amazing that we were the first of four cruise ships at the port that morning I know I was up taking pictures of us coming in to NYC but we were the last to be cleared? I am not sure who's fault it is NYC or NCL? anyway we got our bags and were sent out to fight and I mean fight to get on a bus to the airport! Everyone had transfers through NCL to the different airports and no one seemed to know when they would be there and wear they would come to I couldn't believe it! We missed our flight and had to find another one leaving at 9:00pm that night to go to Orlando, we got home that night about 2:30AM what a nightmare! Overall I would give the ship food and service a 9 out of 10 even though the last day was hell I can't punish the crew for the cruiselines failure to organize a better system!