The embarkation process was amazing. Honestly, it took less than 10 minutes from the time we entered the terminal to the time we entered the ship. Our room was ready at noon.
The room was the usual outside cabin. The beds were not at all comfortable. Very thin mattresses. When the two beds were pushed together the result was less than satisfactory. The entire mattress is surrounded by metal tubing- making the center of the pushed together beds hazardous. On three mornings the toilet refused to function. Despite our complaints, the problem persisted. On two occasions when we returned to our room there was floating human waste (not our own) in the toilet.
The ship itself was in good shape.
The food overall was nothing special and sometimes pretty bad. All of the eating venues suffer from the same malady- inability to serve hot food. EVERYTHING was warm at best. The food in the dining room was so lackluster that we opted to eat in the Windjammer buffet on 3 evenings. What the Windjammer lacked in quality it made up for in variety. Our waiters in the dining room were pleasant. Breakfast was what one would expect. Fresh fruit was seldom ripe.
One of the photographers, Clinton, was very rude.
The ports of call are what you make of them. Labadee was beautiful but also full of screaming natives who try to sell their wares via screaming. Jamaica is not much more than Dunn's River Falls. All of the shops are owned by (Asian) Indians. There were 3 or 4 ships in port which made the Falls very crowded. Grand Cayman was the most civilized of the ports- no wonder since there is so much money flowing through the island. Cozumel is still picking up the pieces from the last hurricanes. Our ship was the first to use what remains of the piers.
The entertainment on board fell into two categories: That provided by the ship's dancers and singers and that provided by everyone else. The ship's dancers and singers, and for that matter, the "broadway" style shows were a joke. All of the female dancers were spending way too much time on the buffet line. Each one was carrying 20-30 extra pounds- and it showed. The productions were boring, ill conceived and poorly produced. The entertainment provided by everyone else was pretty good. The ship's cruise director (Kieron) and staff were on top of their jobs. They kept the party moving in each of the venues.
We paid $620 for each of our tickets. For a week in the sun on a very nice ship, this price seems fair. However, dining and entertainment is a major part of the cruise experience. In these categories this ship fails to meet the mark by a wide margin.