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Carnival Glory Review

4.5 / 5.0
1,852 reviews

Carnival Glory - Eastern Caribbean

Review for the Eastern Caribbean Cruise on Carnival Glory
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bigal3967
First Time Cruiser • Age 50s

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Sail Date: Jul 2003
Traveled with children

Just got back from 7-14 sailing of the Glory. as i am sure most have heard we had air and pa problems the first night. although i think the staff could of done a better job of keeping us informed, i realize a new ship must work out it's kinks. the only disappointment was that carnival offered nothing as compensation for an entire afternoon and until 2am of hot, no sleep gripey kids vacation. anyway i'll start with the good stuff. the ship is absolutely stunning in the glitzy, las vegas way carnival does it. lots of colored lights and lights changing colors etc. the main atrium area is just breathtaking with the partial ceiling changing colors constantly. there is a bank of elevators that look down into this area that are just wonderful. they even have see thru doors so you can see into the atrium from the bank of elevators. another plus for the glory was the number of elevators. we never had to wait very long on an elevator. our stateroom was an outside for 4 people and was very spacious with lots of rooms for storage. our luggage stored easily under the beds. we were very pleased with the buffet lines as we did not have to wait to eat all week. the food was also very good and always a good selection. the dining room food was also excellent. we ate everything from shrimp, steak, prime-rib, and of course the lobster tail which was wonderful. we did not eat any of the late night buffets but i heard they were great. i heard the chocolate one was the best. the shows were also very good with 1 exception. the broadway show featured a bit on "the full monty" which had several dancers dressed as policemen do a striptease down to nothing but a had held in front of their privates. this was a bit much for our 6 and 9 year olds. carnival gave no warning or information about this at all. other than that piece, the shows were awesome! the shows that cruise director john Heald did were also very funny and not to be missed. all of the shows were very funny but almost all have some sort of sexual overtones that caused many questions from my 9 year old. without the kids, these shows are all a not miss on the cruise. i also visited the casino a few times and it was great. the black jack tournament is a don't miss. the tables were a bit limited but larger than other cruises i have been on. there was never a problem with the room being smokey and bar service was very adequate. embarkation and debarkation was the best i have experienced. i did hear there was a long line to park around 2 to 3 pm. you had to drop off your luggage, go park and take a bus back to the pier. my process was very quick but i arrived early (11am). now for the bad. we were very disappointed in the service on the ship. we had to ask for more tea, bread, butter etc at every meal. we had to track down the bar waitress for coke and sprite refills for our kids at every meal. our waiters were very nice and funny and we loved them to death, but when you are on a cruise, you should not have to ask for more tea. we were also disappointed with the service at the buffet area (red sail restaurant). we had to request that tables be cleared off or wiped off at almost every meal. there were very few smiles and an attitude of "sit somewhere else" with many of the staff. i was never asked by anyone if they could get me anything, bring me some coffee, get me a refill, nothing! again the food was good, the service was not. we were also not very pleased with camp carnival. our 9 year old did participate and really enjoyed it. the programs and events they have looked very good and i am sure most kids would enjoy them. the problems we had were with the policies of carnival concerning camp carnival. there were no beepers or any way for the counselors to get in touch with the parents who left their children in the program. we were told that if and only if there was an emergency they would call our room and leave a message. that is all they would do even if their was an emergency! when we took our 5 year old the first day, we were told we could not stay with him even for 1 minute to help him get acclimated. we also wanted to see the play area and computers and was told we had ample opportunity to do that on embarkation day. on embarkation day, none of the toys, games etc were out and the computers were not on. our 5 year old would not stay if we could not at least stay a few minutes to get him settled in. we were not allowed past the door for any reason not even to observe. the policies for the 9-11 year olds was also not good. they are allowed to sign themselves out of camp carnival for any reason at any time. we ask the counselors if we could sign her in and out and if they would not let her leave without us. we were told no, that the counselors were not responsible for the 9 to 11 year olds, they could come and go as they please. these policies were very disturbing to us as this was the first time we had cruised as a family. we may be a bit over-protective but i do not want my 9 year old daughter wondering around a ship with 3500 other passengers and 1500 crew. as far as our 5 year old, i think he would have enjoyed the camp had he tried it out, but not being able to observe or stay for a few minutes was down right scary for him and unsettling for us. we had many problems with the room service. on all occasions we ordered it took 10-30 minutes on the phone to even place an order. twice i gave up after 30 minutes waits. it was also over 1 hour normally to receive your food. again the food was very good, but the service was bad. i did place a formal complaint to carnival about several of these issues with nothing done but phone calls to see how my week was going. we did have a wonderful cruise as the ship itself was an experience. i only wish the service would have been to my standards. i also hope carnival will take a serious look at their camp carnival policies and make some changes. until they do, we will probably not be going on a family vacation with them again. happy cruisin big al

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