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I have read some of the reviews and I wonder if I was on the same ship. I sailed on 12/05/05 and the cabin that I had size was was the same that I had on it's sister ship Brilliance. I cruise all the time as I and on many different lines. This cruise was a cruise from hell. My cabin had a sewage problem. Water was backing up on the floor for the first 3 days. The smell in the bathroom was disgusting. They had to put an ionizer in there just to mask the odor. I had people in and out of my room the whole trip, changing pipes, etc. and the odor was coming not only from the toilet but from the sink as well. I know that my room was not the only one, because the maintenance men were working non-stop outside a lot of cabins just on my floor alone. The bathroom areas by the pool, both men and women were dirty and overflowing. and broken. I really do not go on a cruise for the food, so I won't comment there. My cabin steward stayed far away to distant himself from all this. Now the good part. Customer Service could not have been nicer. They only could offer me another room that was an inside cabin, and I refuse (the odor was only in the bathroom, so I could deal with it), and my waiter was the greatest. I thought the entertainment was just fine for a cruise ship. The shops were terrible. I wish that I could be a buyer for one of these ships. You have a command audience, so why not sell nice stuff. The ship is going into dry dock in March. Hope it comes out better.

Radiance of the Seas - Eastern Caribbean

Radiance of the Seas Cruise Review by Marcia

Trip Details
I have read some of the reviews and I wonder if I was on the same ship. I sailed on 12/05/05 and the cabin that I had size was was the same that I had on it's sister ship Brilliance.
I cruise all the time as I and on many different lines. This cruise was a cruise from hell. My cabin had a sewage problem. Water was backing up on the floor for the first 3 days. The smell in the bathroom was disgusting. They had to put an ionizer in there just to mask the odor. I had people in and out of my room the whole trip, changing pipes, etc. and the odor was coming not only from the toilet but from the sink as well. I know that my room was not the only one, because the maintenance men were working non-stop outside a lot of cabins just on my floor alone. The bathroom areas by the pool, both men and women were dirty and overflowing. and broken.
I really do not go on a cruise for the food, so I won't comment there. My cabin steward stayed far away to distant himself from all this.
Now the good part. Customer Service could not have been nicer. They only could offer me another room that was an inside cabin, and I refuse (the odor was only in the bathroom, so I could deal with it), and my waiter was the greatest. I thought the entertainment was just fine for a cruise ship. The shops were terrible. I wish that I could be a buyer for one of these ships. You have a command audience, so why not sell nice stuff.
The ship is going into dry dock in March. Hope it comes out better.
Marcia’s Full Rating Summary
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