This review is for the 12/10-12/17 sailing.

Airport Transfer/Embarkation: The airport RCI reps could not have been more professional and gracious. Everything was as organized as could be. This made for an excellent first impression and served to increase my anticipation for another wonderful week with RCI. Once we got pierside that impression quickly changed, as MASS disorganization prevailed. RCI personnel blamed Customs, but they've been in business long enough to be better prepared. Inside the terminal I felt like I was at Penn Station for the LIRR rush hour. After about one hour we finally boarded the ship. Amazingly, only one crew member (wearing a polo shirt- Not very classy ) stood at the gangway to welcome passengers and he seemed to resenting that post...No smiles, No eye contact, just mumbling something. And then we were inside the ship itself... Just like entering a shopping mall, nothing to indicate this was going to be an event or grand occasion of a wonderful vacation.

Being my first time on a Voyager class ship, I noticed how DARK and drab the interiors are... I missed the Centrum w/ all the floor to ceiling windows. Crew members we passed on our way to the cabin didn't project feelings of a warm welcome. Service, Food & Beverage: Simply put, I've had MUCH better tasting food at Bellevue Hospital. The embarkation buffet was mostly cold food & offered little variety. Sometimes we couldn't find a bar server to take our drink orders in lounges but the poolside servers were aggressive to the point of being obnoxious. My travel partner asked for an iced tea and was told to get it himself from the Windjammer Cafe. THAT'S POOR SERVICE! The much touted new "improved" menus left little to be desired, and the new Le Brasserie Lunch is only a way for RCL to make a downgraded lunch appear like better idea. The lack of late night buffet options is also indicative of obvious downgrading. Read more