This was a very important 10 yr anniversary for me and my friends, so I took them as a thank you. I have done RCCL before and knew how it would, or should have, worked.
Radiance is the most beautiful in the fleet. Embarkation was incredible. We did our SetSail Pass and excursions on line. WOW!!! ten star! 20 minutes between taxi, bags, check-in, and entering our stateroom. We hit the spa, took the tour, and then scheduled 6 massages (2 for each of us). Unfortunately because there was an EXTREME bad attitude from the Customer Service Manager, when I presented her with the lack of stateroom attendant. Our attendant was Dwayne. On Wed. we talked as a group, and at that point, his tip was down to $20. The filth in our cabin at least was consistent (brown toilet, ashtrays never emptied, scum on shower wall, grimy bath tub, etc...) This left us with no other option, zero tip, but we did write down the flaws and maybe he can improve on it for the next passengers. Right after the customer service manager stormed away in a panic, it was obvious that nothing was going to happen from her, AS A SUPERVISOR. Then up to deck 12 to the loyalty ambassador. Her service, for a customer retention representative, was just as bad, but at least she said thanks. I asked for her to remove me off the Crown and Anchor society and she said "Thanks and done." No questions on why? Why was that????? This whole thing could have solved in an instant, but because these people were having bad day's, they have sealed the company's fate. I just gave them $7,500 this time and $8,000 last year. I will not be back. Now that was the only two. Everybody else was 5 star PLUS.
On the last night we had dispersed over $600 in tips. waiter; Abel assistant waiter; Diane bartender; Didi The service was incredible by our dining staff. Other countless people are in the Hollywood Odyssey, Kim. For just a bartender, he received an extra large tip on Saturday night. Seaveiw Cafe bar, Rowe. Her service and especially her hospitality and charm were Far and Above. Rhada and Jocko same thing.