This cruise was set up as a pre Christmas weekend 3 day get away on Costa Cruise Lines Magica which my wife and I thought was ideal. We travel with our friend who happened to a travel agent and she got us a tremendous deal on a balcony.
From the beginning there total confusion on the ship. During embarkation in Ft. Lauderdale we ask the lady at check in if she needed a credit card for my sail away card and she informed us that the procedure would be complete on board. Once on board the ship no knew what I was asking. We finally saw a line with one crew person working. We ask what the line was about and the lady reply sail away card credit card registration. There were no sign to inform the guest on what this line was about. There must have been about 20 people waiting in line and only person doing the registration. Our boarding ticket said that our sail away was at 4:30 pm we did not pulled out until 7:30 pm.
We read the ship whats going on paper and it said that the muster drill would promptly begging at 4:30 we asked a couple of crew member and they had no idea what we were talking about. Finally around 5:30 we heard to prepare for the muster drill. Finally the ship sailed away at 7:30 pm. The next day we woke up in Freeport, Bahamas not the greatest port in the world. In our boarding ticket it said that we would depart on Sunday at 8:00 am then a crew member told that it was 8:00 pm then we asked the cruise director he told us it would leave at 11:00 am on Sunday. We finally departed at 12:00 pm on Sunday.