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CostaMagica translated means 'living nightmare.' I wouldn't wish the horrid experience with Costa on anyone. I'd previously had a cruise with Costa which had only a few discrepancies, such as a near-collision at sea with a barge. After throwing most of the passengers out of their beds and all of the dining room on to the floor during the drastic evasive maneuver, the rest of the cruise was simply average. I'm still curious how something as large and slow as a barge got so close to the ship before someone on the bridge put down their bottle of chianti and yanked the wheel. But this last cruise was especially bad. First of all, I booked the cruise Civitavecchia to Civitavecchia but the tickets came out Savona to Savona. I'd already booked the airfare and didn't have time to change the tickets so I got a rental car to Savona. I checked in to my 'oceanview cabin with veranda' which was very nice before exploring the ship. The ship's gaudy decor can best be described as 'Pornography Tycoon' and would be only laughably tasteless if it wasn't actually meant to be taken seriously. The lifeboat drill took ages which was especially alarming considering how close we were to a collision on my last Costa cruise. Before dinner, all the English speakers met with our director who went over some of the details of the ship. I brought up the error of the embarkation port and hoped we could come to an understanding. Although I didn't expect to be reimbursed for the rental car, I at least wanted to be reimbursed for the 24 hours I would not actually be aboard the ship. The director told me my travel agent made the error. I replied that I was present sitting next to the agent when the reservation was made. He then asked me to "prove" that Costa made the error. Because I hadn't packed for a legal court hearing this vacation, they refused to reimburse me. I then went to register for shore excursions but was told the next two ports were sold out. I was welcome to join an excursion with a guide who didn't speak English. What a delightful alternative to them simply hiring another guide. After dinner, I went back to my cabin where I realized why they have schematic drawings in the catalog. My cabin was directly over the ceiling speakers to the main disco! The glasses on the table were literally bouncing! I spent a horrible evening trying to sleep and the raging noise finally stopped after 2 am. The next day, I complained about the cabin situation, offering to switch cabins, and was told to call back that night if it was noisy again. What is the point of that if you aren't turning the music down? "We have to send someone up to verify the music is too loud." Huh? So after dinner, I returned to my jumping glasses and called down to the service desk. A few minutes later, a crewman arrived and said, "Wow, this IS REALLY loud." To which I replied, "What?!" because I couldn't hear him. He got on a phone and called down saying how it really is loud in the cabin. Then we stood looking at each other. I asked if I was being moved to another cabin and he said he didn't know. He was sent up simply to determine if I was telling the truth! Now a crewmember with a slightly nicer jacket arrived and escorted me to a new cabin. I asked if this was my new cabin and she said no. Here was the Costa solution: Every night after dinner I was to call down and complain about the noise. They would then check their database for any empty cabin and if there was one available, I could sleep in another cabin for that night only. And I had to be out by 8 am! This went on every night for the cruise with me sleeping in five cabins over six nights! Breakfast delivered to your room is included in your price. In six days, breakfast actually arrived to my cabin twice. The second time the milk pitcher for my cereal contained prune juice instead of milk, but that must be part of the Costa experience. During the cruise, I met an English couple who said there was a fire on their deck during the evening. The crew arrived, shouted instructions in Italian, and then shut the fire doors with all the English inside! They went to their cabin balcony for fresh air, hoping the fire didn't spread. One day, a lady waiting in line next to me had someone break the queue and she said, "excuse me, I was here first." The person wheeled around and replied, "I'm not a guest; I work here!" showing her Costa badge. The passenger said, "sorry, but people have broken queues my whole cruise." The crewmember's response? "Welcome to Costa!" When I went to disembark in Italy, the crew lost my passport. They couldn't find it. So, I called my director and he said, "they haven't lost it; its just not where it's supposed to be." Brilliant Costa answer. They advertise shuttles to the airport when you get to your return port. I asked for a shuttle to my airport (Rome-Ciampino) and they said, "we don't do shuttles there because that isn't the Costa-contracted airport." So I paid for a bus to downtown Rome and, without any Costa assistance and not knowing the local language, booked my own bus to the airport. After a meeting with my travel agent, Costa was dropped as a client from the agency. BOTTOM LINE: Unless you deeply desire a miserable experience, avoid Costa at all costs!

CostaMagica - Western Mediterranean

Costa Magica Cruise Review by CG

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Trip Details
CostaMagica translated means 'living nightmare.' I wouldn't wish the horrid experience with Costa on anyone. I'd previously had a cruise with Costa which had only a few discrepancies, such as a near-collision at sea with a barge. After throwing most of the passengers out of their beds and all of the dining room on to the floor during the drastic evasive maneuver, the rest of the cruise was simply average. I'm still curious how something as large and slow as a barge got so close to the ship before someone on the bridge put down their bottle of chianti and yanked the wheel.
But this last cruise was especially bad. First of all, I booked the cruise Civitavecchia to Civitavecchia but the tickets came out Savona to Savona. I'd already booked the airfare and didn't have time to change the tickets so I got a rental car to Savona. I checked in to my 'oceanview cabin with veranda' which was very nice before exploring the ship.
The ship's gaudy decor can best be described as 'Pornography Tycoon' and would be only laughably tasteless if it wasn't actually meant to be taken seriously. The lifeboat drill took ages which was especially alarming considering how close we were to a collision on my last Costa cruise.
Before dinner, all the English speakers met with our director who went over some of the details of the ship. I brought up the error of the embarkation port and hoped we could come to an understanding. Although I didn't expect to be reimbursed for the rental car, I at least wanted to be reimbursed for the 24 hours I would not actually be aboard the ship. The director told me my travel agent made the error. I replied that I was present sitting next to the agent when the reservation was made. He then asked me to "prove" that Costa made the error. Because I hadn't packed for a legal court hearing this vacation, they refused to reimburse me. I then went to register for shore excursions but was told the next two ports were sold out. I was welcome to join an excursion with a guide who didn't speak English. What a delightful alternative to them simply hiring another guide.
After dinner, I went back to my cabin where I realized why they have schematic drawings in the catalog. My cabin was directly over the ceiling speakers to the main disco! The glasses on the table were literally bouncing! I spent a horrible evening trying to sleep and the raging noise finally stopped after 2 am. The next day, I complained about the cabin situation, offering to switch cabins, and was told to call back that night if it was noisy again. What is the point of that if you aren't turning the music down? "We have to send someone up to verify the music is too loud." Huh? So after dinner, I returned to my jumping glasses and called down to the service desk. A few minutes later, a crewman arrived and said, "Wow, this IS REALLY loud." To which I replied, "What?!" because I couldn't hear him. He got on a phone and called down saying how it really is loud in the cabin. Then we stood looking at each other. I asked if I was being moved to another cabin and he said he didn't know. He was sent up simply to determine if I was telling the truth! Now a crewmember with a slightly nicer jacket arrived and escorted me to a new cabin. I asked if this was my new cabin and she said no. Here was the Costa solution: Every night after dinner I was to call down and complain about the noise. They would then check their database for any empty cabin and if there was one available, I could sleep in another cabin for that night only. And I had to be out by 8 am! This went on every night for the cruise with me sleeping in five cabins over six nights! Breakfast delivered to your room is included in your price. In six days, breakfast actually arrived to my cabin twice. The second time the milk pitcher for my cereal contained prune juice instead of milk, but that must be part of the Costa experience.
During the cruise, I met an English couple who said there was a fire on their deck during the evening. The crew arrived, shouted instructions in Italian, and then shut the fire doors with all the English inside! They went to their cabin balcony for fresh air, hoping the fire didn't spread. One day, a lady waiting in line next to me had someone break the queue and she said, "excuse me, I was here first." The person wheeled around and replied, "I'm not a guest; I work here!" showing her Costa badge. The passenger said, "sorry, but people have broken queues my whole cruise." The crewmember's response? "Welcome to Costa!"
When I went to disembark in Italy, the crew lost my passport. They couldn't find it. So, I called my director and he said, "they haven't lost it; its just not where it's supposed to be." Brilliant Costa answer.
They advertise shuttles to the airport when you get to your return port. I asked for a shuttle to my airport (Rome-Ciampino) and they said, "we don't do shuttles there because that isn't the Costa-contracted airport." So I paid for a bus to downtown Rome and, without any Costa assistance and not knowing the local language, booked my own bus to the airport. After a meeting with my travel agent, Costa was dropped as a client from the agency. BOTTOM LINE: Unless you deeply desire a miserable experience, avoid Costa at all costs!
CG’s Full Rating Summary
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