This was our first cruise with Princess line but we were very disappointed with the experience.
Starting out we were left at the L.A. airport for 3 hours waiting for the Princess bus to pick us up to be transported to the pier. We stood outside on the curb waiting while Carnival and Royal Caribbean buses drove by with their passengers. The Princess rep did not seem to know what the problem was and when the bus finally arrived she seemed to be trying to pick and choose who (among the large crowd) was to have a seat. Very unprofessional.
Long line at the pier which was hard on the large group of older folks that made up the majority of passengers. Which brings me to another point, in the Princess Theater someone should have be helping these elderly down the considerably long aisle to a seat at the nightly entertainment.