We had not cruised on RCCL for a while. We are extremely impressed. This is one of the most beautiful ships we've been on-- mid-size- elegant and glamorous but not too glitzy. The crew all spoke English extremely well- could not say the same on HAL-- and the service we received was the best ever including HAL and Celebrity!!!!!.
Entertainment was excellent- we actually went to every show and enjoyed them all. The age of the passengers was very varied which was good. The ship layout was well organized and was relatively easy to get from here to there. Only complaint was the elevators were sometimes too slow and you had to run from one end to the other to catch the arriving car.
I especially liked the serving arrangement of the food upstairs in the buffet which has always been one of my pet peeves. Here they had different stations so you didn't have to wait on a long slow moving line wanting to get an item at the end of the buffet and not wanting to cut in ahead of other passengers. Here foods were arranged in pods or stations and you could walk right up and get what you needed. The quality and selection of food in the dining room was not as good as we've had on other ships and they were especially lacking in sugar free desserts- there was only 1 choice!!
I had a problem with a very noisy neighbor in the adjoining cabin and customer service was very responsive and helpful. The only real complaint was over 300 passengers being kept herded into the gangway area for over 30 minutes with no explanations while the ship got clearance to dock in St. Thomas. We weren't supposed to have had to go through customs according to the ship's officers but due to some last minute regulations, we were forced to which is what caused the confusion. We all understood that, what we were angry about was being herded like cattle into the gangway area for over 30 minutes with no air, water, seats etc. AND NO EXPLANATION OR CREW MEMBER present to assist. It put a damper on our day.
Otherwise, we had a wonderful time-- great fellow passengers-- greatest crew ever and a magnificent ship. We heartily recommend it.