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Where to begin? At the moment, this ship could be renamed 'Dis-Enchantment of the Seas'. To be fair, let me preface that the cruise director was a full of energy/energetic individual, who really appeared to appreciate the guests. My last kudo goes to my stateroom attendant...the room was always clean, well stocked with towels, and those adorable 'animals' that make you smile when you get back in your room at night. And now, the real story. This ship recently underwent major renovations to add 70' feet to its length to add a shopping promenade. The work is simply not done. There are exposed areas under construction, most notably on the top deck (9). There is tape around this area, which is not only an eyesore, but must be watched to avoid. Staying on deck 9, the pools were out of commission on numerous occasions, for a variety of reasons. "The element that heats the pool is broken"..."The pools are being drained for cleaning" (at 8:00 at night??? Could the crew not do this when everyone was asleep???) There is NO music on the pool deck...on 'Mariner of the Seas' there was a steel drum band everyday. On this ship, not only wasn't there any live music, there wasn't even canned music piped in. The snacks served on this deck were pizza, fries and burgers. Drinks? The iced tea dispenser was always empty, so you had your choice of water...or water. There are bar drinks available, from men who walk around with them on trays and simply do not want to take NO for an answer. "Come on...you know you want one"...almost as if there is a mandatory quota they must hit each day. Kudos again to "Mariner"...no pushiness - no feeling uncomfortable. Food. I have never know a cruise line to run out of food and substitute to the extent of this one. No iced tea on the first day, they didn't have desserts listed on the menu, the caesar salad had watered down dressing on iceberg lettuce (no romaine...they ran out). The waiters never once asked our names, where we were from, etc. There was no conversation - you felt imposition that you were to turn over the table as quickly as possible. It didn't help that our table was next to the kitchen and we had to listen to dishes and employees all through dinner. Speaking of the wait staff, they sang their rendition of 'O Sole Mio' (sp) during one dinner, and we got to watch them roll their eyes in disgust as they were walking back to the kitchen, having to perform for the 'idiot tourists'. You really made us feel special guys! One last thing...it apparent that you use the same menus week-in and week-out - try not to give soiled ones to your new guests (see Sunday menus). Shore Tours. Martha's Vineyard was a catastrophe. When we got off the tenders there were no signs or an RCI individual directing you where to go. You simply wandered around and kept asking til you found where you needed to be. In coming back, we waited in line, in the heat of summer, for an hour and a half to almost 3!!! hours to get back on the ship. There was no shade, or seating, or water. The elderly and infirm were miserable. To add insult to injury, when the crew showed up after their day of fun, they went to the head of the line and bumped people waiting there for hours. What is wrong with these people? This ship does not have the shine or elegance of other RCI ships. The crew seem disoriented and disinterested. The food is good to mediocre, the wait staff is abominable. I can understand the monotony of six months on and six weeks off...but you made a vacation we'd looked forward to all year, a 'Dis-Enchantment'.

Enchantment of the Seas - Canada/New England

Enchantment of the Seas Cruise Review by Diana Howell

Trip Details
Where to begin? At the moment, this ship could be renamed 'Dis-Enchantment of the Seas'. To be fair, let me preface that the cruise director was a full of energy/energetic individual, who really appeared to appreciate the guests. My last kudo goes to my stateroom attendant...the room was always clean, well stocked with towels, and those adorable 'animals' that make you smile when you get back in your room at night. And now, the real story.
This ship recently underwent major renovations to add 70' feet to its length to add a shopping promenade. The work is simply not done. There are exposed areas under construction, most notably on the top deck (9). There is tape around this area, which is not only an eyesore, but must be watched to avoid. Staying on deck 9, the pools were out of commission on numerous occasions, for a variety of reasons. "The element that heats the pool is broken"..."The pools are being drained for cleaning" (at 8:00 at night??? Could the crew not do this when everyone was asleep???) There is NO music on the pool deck...on 'Mariner of the Seas' there was a steel drum band everyday. On this ship, not only wasn't there any live music, there wasn't even canned music piped in. The snacks served on this deck were pizza, fries and burgers. Drinks? The iced tea dispenser was always empty, so you had your choice of water...or water. There are bar drinks available, from men who walk around with them on trays and simply do not want to take NO for an answer. "Come on...you know you want one"...almost as if there is a mandatory quota they must hit each day. Kudos again to "Mariner"...no pushiness - no feeling uncomfortable.
Food. I have never know a cruise line to run out of food and substitute to the extent of this one. No iced tea on the first day, they didn't have desserts listed on the menu, the caesar salad had watered down dressing on iceberg lettuce (no romaine...they ran out). The waiters never once asked our names, where we were from, etc. There was no conversation - you felt imposition that you were to turn over the table as quickly as possible. It didn't help that our table was next to the kitchen and we had to listen to dishes and employees all through dinner. Speaking of the wait staff, they sang their rendition of 'O Sole Mio' (sp) during one dinner, and we got to watch them roll their eyes in disgust as they were walking back to the kitchen, having to perform for the 'idiot tourists'. You really made us feel special guys! One last thing...it apparent that you use the same menus week-in and week-out - try not to give soiled ones to your new guests (see Sunday menus).
Shore Tours. Martha's Vineyard was a catastrophe. When we got off the tenders there were no signs or an RCI individual directing you where to go. You simply wandered around and kept asking til you found where you needed to be. In coming back, we waited in line, in the heat of summer, for an hour and a half to almost 3!!! hours to get back on the ship. There was no shade, or seating, or water. The elderly and infirm were miserable. To add insult to injury, when the crew showed up after their day of fun, they went to the head of the line and bumped people waiting there for hours. What is wrong with these people?
This ship does not have the shine or elegance of other RCI ships. The crew seem disoriented and disinterested. The food is good to mediocre, the wait staff is abominable. I can understand the monotony of six months on and six weeks off...but you made a vacation we'd looked forward to all year, a 'Dis-Enchantment'.
Diana Howell’s Full Rating Summary
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