Just got back from a very disappointing trip on the Pride of America. This was our seventh cruise (all on different lines) and the worst one yet. Norwegian was not up to par, by any standards. Almost everyone you talked to had problems. We had our share: sometimes hot water, sometimes cold, no air conditioning for a day, cold food, poor service in the dining room and with cabin maintenance. Noise and laughter in the hall by cleaning crew and one morning music started playing over the speaker at 6:30 a.m.
Cabins are small. Ship is plain and not many activities. Cruise director kept asking everyone to be patient, but they never offered any solutions to problems. Most of the entertainment was great, except for the lady impersonator, as many people walked out on her.
We chose to take the express check out, because we had an early flight, but we waited in the hall for almost three hours before we could start getting off. Many people we talked to were going to miss their flights simply because Norwegian was so unorganized.