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Seven Seas Mariner Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
386 Reviews

Nice But Not The Best

Seven Seas Mariner Cruise Review by zak477

4 people found this helpful
Trip Details
  • Sail Date: Jan 2013
  • Destination: South America

Let me begin by saying that we love Regent Seven Seas. This will be our eighth cruise with the company. With research and planning we were looking forward to this once in a lifetime cruise of South America. Unfortunately, several experiences can truly put a damper on an otherwise wonderful trip.

Embankment: Quick and easy.

The ship: We have cruised on the Mariner before but still enjoyed the

day of getting reacquainted with the ship. Our stateroom was

nice although the suites are smaller then those of the Navigator

and Voyager. And our bathroom had a bathtub/shower combo. If you are

tall, avoid these suites and book a shower stall only suite. We had

assumed, when booking, that all suites had shower stalls.

The various lounges are set up nicely. The evening entertainment in

each is very nice, although the piano players only perform for a

hour in each. The string band was the best but unfortunately only

played, most of the time, in the lounge that allows smoking. Yes,

smoking in a public lounge.

The dining venues are appointed nicely. And public areas are all

comfortable.

The staff: Our steward & stewardess were wonderful. Every morning when we went

for breakfast the stateroom was made up and wonderfully clean by the

time we returned. They were friendly,efficient and very professional

The bartenders and waitstaff were also the best. Unfortunately, many

"supervisors" (not all but many)have no idea how to supervise and/or

treat the staff they are responsible to supervise. We experienced

many instances of supervisors yelling, berating & ridiculing staff

in front of the guests and/or within earshot. This was most

prevalent in La Veranda the buffet room. The predominant European

supervisor with no knowledge of supervising behaving very

unprofessionally with their Asian staff. The only exception was one

Asian bar supervisor constantly ridiculing his female bartenders in

front of the guests.This lousy, unprofessional behavior was almost

a daily experience and many guests were disgusted by it. Although I

spoke directly with these offensive people and many guests filed

complaints, nothing changes, so it seemed that Regent condones this

behavior. This was one of the constant issues that really put a

damper on our cruise.

Excursions: Most excursions are free. Part of the cost per person. Some are not.

The Excursion Department on the Mariner was an abomination. The

worse staff of incompetent people I have ever met. Rude, nasty,

uninformed, unprofessional, and just downright lousy people. They

treated us like we were doing them a favor. None of them should

ever have anything to do with the public. Never, never, on any

cruise ship have we been treated like this. And after years of

enjoying Regent ships were never encountered truly nasty employees

treating guests like dirt.

I have pages of examples but let me give you one. Day 1 of our

second segment, in Lima, we were not given our pre-booked

excursion tickets for this second segment. I went to the

Destinations Desk asking for my excursion tickets. I was told I had

no excursions for this trip. I told Fillipo that yes, I had

booked months earlier via the Regent website. He said NO. He had

no record of it and there were no excursions for me. I insisted that

he check again but he said and I quote "Prove it. Prove that you

booked these excursions and prove that you paid extra for several

of them." I was then dismissed. I was flabbergasted. I went to the

computer room and went to my old emails trying to prove it. If you

have ever been on a cruise you know the internet is snail slow. It

took me over an hour to get copies of initial bookings and Regent

confirmations. Copy of my credit card statement with the payment

for the extra excursions that required additional money. I then

went back with the proof and guess what? other guests have the same

problem. I go to the General Manager to complain and then I am

told it's a known problem with Head Office and it will be corrected.

A known, ongoing problem and this idiot Fillipo has us doing

research to prove we booked excursions. Shameful. Everyone we

spoke with had a "horror" with this department.

And just about everyone got sick and tired of hearing the phrase,

"Call Head Office, it's their problem"

Excursions: The Regent approved and free excursions have almost always been fun.

Not this time. Ports with nothing to do. Buses without AC and/or

sound systems so the guide can speak to us. Guides that barely

spoke English. Museum tours with no English guides, no English

descriptions, no English headsets. One excursion had us on a bus

for 1 1/2 hrs. each way, no AC, to have a cup of tea. And the

guide said walk around for an hour before we return. Nothing to see.

Lima was wonderful. Montevideo nice. Buenos Aires fun. Sea days on

board always great. But most of the ports were a waste of time.

Never has a Regent cruise been so disappointing, in this regard.

Shows: Fair at best. One or two good comedians. The ship's singers &

dancers are nice but very amateurish. Many of the shows were

poorly attended. One woman, a "singer", had a mass exodus by her

third song.

The staff at the Excursions Desk tried but did not ruin what was a overall nice experience. Even the lack of decent excursions didn't ruin the cruise. We met wonderful people, most of the ship's crew went over the top to please us.

We have only praise for the Navigator and the Voyager. Our first experience on the Mariner was wonderful. I hope this current experience with the Mariner was

a one off experience and not a trend with Regent now that they are owned by

the Oceania group.


zak477's Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
Cabin
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Cabin Review

Spacious suite. Smaller than the Navigator and Voyager. Closet smaller too. The bathroom is a nice size but only has a tub with hand shower.


Port & Shore Excursion Reviews


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zak477
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