second worst cruise in a total of 53: Norwegian Jewel Cruise Review by holly lodge
Overall Member Rating
second worst cruise in a total of 53
Destination: Eastern Caribbean
Embarkation: New York (Manhattan)
the dining room staff were a joke we were served meals without cutlery waited 45 minutes just to take an order again we felt like complainers and even as the restaurant manager was talking to us our meals were served and guess what they were the wrong order,we asked why this was so and we were told all the goodstaff had been taken for the new ship the breakaway my question is ,is our money not as good as the people who are going to travel on the breakaway??
food in the buffet again cold and miserable and being a former restaurant owner myself noticed a couple of things that would not pass health inspectors like cold scrambled eggs being put onto the almost finished serving dish and being warmed only by the bain marie (hello salmonella)!!!!
we did leave a deposit for another cruise as we have never been disappointed with NCL before but again the cruise consultant was very disinterested and continued reading some kind of material whilst half heartedly getting us to sign
paperwork.entertainment was very good and saved the day for us. one big mistake was to stay on board for the week end to nowhere which ended up as a free for all booze week end, people were even taking plates of hot food into the show room!!! they just seemed to trash the ship with no one supervising. all in all NCL let themselves and their loyal customers down on this voyage. this may make them realise that all customers are important not just the ones they are trying to lure to the new ships Less