Buyer beware -- NCL values money over customer satisfaction: Norwegian Star Cruise Review by committedcruiser
Overall Member Rating
Buyer beware -- NCL values money over customer satisfaction
Destination: Western Caribbean
Embarkation: New Orleans
first encounter w/ NCL booking was negative. they advertised a balcony for the price of an outside cabin, but research and talking to a supervisor revealed norwegian raised the price of the outside cabin to match the price of the balcony. we paid $699. for a balcony so it wasn't the cost, i don't like being manipulated by false advertising. i transferred my booking to a travel agent so i didn't have to deal w/ NCL.
we arrived in NOLA late so we stayed in the airport hilton (see my review on More trip advisor) and took a taxi to the port the next day ($30.) embarkation easy.
entering our cabin was pleasant. small, but the decor was muted unlike the garish colours of the inside cabins. worth it. balcony on NCL costs the same as holland america's (my preffered cruise line) outside cabin. coffee maker a blessing because we brought via ready brew. tv old style -- no flat screen. during the cruise we watched 'lincoln', but it was hard to read the lettering on an old tv. watched the latest clint eastwood flick. very nice. cabin clean.
booked 2 shore excursions (honduras and belize) after listening to the cruise director's talk. suggest new cruisers attend and book same day. tours do actually fill up. i'd already booked 2 mayan ruins w/ my expedia/cruise centre travel agent that cost less than NCL.
attended an illusionist performance (great fun) the first afternoon. reccommended. seats in theatre wretched so we avoided evening entertainment.
first sea day a pleasant balance of 'playing' on the ship and resting in suite.
dining room improved over last cruise on the 'star' where we walked out twice the food was so bad. eat early (short lines) and found the food to be bizarre, but good. new chef? bizarre? first night surf and turf instead of first dress up sea day. norwegian's dress code is always casual, not even 'smart casual'.
'english' trifle (my dad's a brit and i was raised w/ delicious trifle) turned out to be non-fat whipped cream and fresh fruit. tasted great, but not trifle.
steak tasted like liver. i like liver, but steak? greek salad (i live in a greek neighbourhood) tasty, but not greek.
we ate ala carte sushi (reasonable prices) in the 'ginza' restaurant. avoid, if you like fresh fish. coming from vancouver which has the best oriental cuisine outside the orient i know the difference. it was ok. i hadn't realized that the fish would be frozen since they loaded it in NOLA. market cafe (norwegian's buffet) food is good. it has an international cuisine. first day we had east indian food. great curry. lots of variety. salad bar a treat. avoid the mongolian stir fry. they overcook the veggies 'til they are mush. the food on the 'star' is not as good as HAL (any ship), but it's edible. breakfast in the blue lagoon is quiet and the service is great. they offer a british full breakfast w/ fried tomatoes, beans and mushrooms, a pleasant change from the dining room.
we booked a future cruise on board that i cancelled when i got home because when i booked this cruise the agent promised a $100 on board credit. travel agent confirmed when i transferred. no credit. called NCL and they denied offering a credit. manipulated again. talking to norwegian reminds me of big corporations that would rather pay out lawsuits than change their business practises. a good cruise company, like uniworld, would honour their agent's promises to keep a return customer and their reputation. NCL doesn't care. regret cruising. i feel manipulated and lied to. sorry i sailed. Less
Cabin review: BC9682 Balcony
9682. balcony necessary on norwegian. quiet. coffee maker. old tv instead of flat screen. near aft elevator.Read All Balcony (BC) Reviews >>
Port and Shore Excursions
First time Mediterranean cruis...
Poor Guest Services and Websit...
Excellent Ship and Holiday