Having cruised many times, I, like others, can honestly say, this was the WORST experience ever, on any cruise line. We took several members of our staff, first time cruisers all, as a thank you for a job well done. We were looking forward to the beautiful beaches of Cozumel, and the sparkling turquoise waters, and were sorely disappointed that we ended up in Progresso.....most definitely a "work in progress". An awful port to spend the night at. Even the beach that we eventually made it to, was less than expected with murky waters of seaweed and sand. Very reminiscent of good ol' Galveston beaches...
We rarely saw our steward, and the rest of the staff, as a general rule, were less than cheery.
The on board credit of $50 for not sailing to Cozumel was like a slap in the face. Really? Fifty bucks?