Nickeled and dimed on Norwegian: Norwegian Gem Cruise Review by arthurroger

Norwegian Gem 4
Member Since 2013

Overall Member Rating

Nickeled and dimed on Norwegian

Sail Date: January 2013
Destination: Eastern Caribbean
Embarkation: New York (Manhattan)
My wife and I have just completed our fourth cruise on Norwegian, our second on the Gem out of New York City. While our nine-day cruise was basically a good value and a welcome winter get-away, NCL's policies have made us wonder whether we will ever sail with that line again.
While Holland America allows passengers to bring their own wine aboard, NCL x-rays your bags for "bootleg" alcohol, wine included. The reason is obvious - NCL wants passengers to pay $8 a glass for inferior vintage. My bag was held up on the first night and I was told to report to a specific room so it could be opened by security. My crime? Not smuggling weapons aboard but bringing two bottles of wine of my own selection. It was confiscated for the duration of the trip. Bad policy. After paying $2000 for the cruise, I was told I could buy the bottles back if I paid a $15 "corkage" fee for each one. No way to induce repeat customers.
The little extra gotchas are also irritating. If you drink the bottled More water left in your stateroom, with no price or warning attached, you will be charged, like it or not. The contents of the mini-bar are not inventoried, nor is any price list included. Another up-charge for anyone foolish enough to open a container. Espresso with meals...another up-charge. Meals in the main dining rooms are listed as "complimentary," although I did pay for meals with my passage. The up-charge restaurants get a hard sell. Meanwhile the service, quantity, quality and menu selection in the "complimentary" dining rooms seems to be slipping from our previous NCL cruises. perhaps they will try to impose an extra charge for any meals taken in the dining room as opposed to the cafeteria. Our first night dinner was spoiled by indifferent service and bad food.
The "discretionary" tipping is really mandatory, as nowhere in the cruise documents is the procedure for disputing the charge if anyone so desire.Passengers do not hesitate to share experiences with one another; most with whom we spoke on this cruise tell us the NCL experience does not compare favorably with Royal Caribbean or Princess.
A few other problems - insufficient deck chairs; the hunt for a chair is maddening. Passengers stake out their chairs with towels and make them unavailable for others even when not being used all day. Insufficient seating in some public rooms.

Little irritations, by themselves, tend to disappear if the overall cruise experience is a good one. In toto, however, the little irritations can cloud what should have been the great experience we paid for and hoped to enjoy., Less

Published 02/09/13

Cabin review: OA6824 Oceanview Picture Window

Cabins are adequate for a nine-day cruise; ours had an unobstructed port side view.

Read All Oceanview Picture Window (OA) Reviews >>

Port and Shore Excursions

Only spent a few hours here as the ship arrived at 3 p.m. and departed at 9 p.m. Lots of attractions were closed.
Read 2954 San Juan Reviews

Great beach a short walk from the dock. Chair rentals and 5 beers for $25. Much preferred to the $5 beer on board ship. Better than any of the pricey excursions.

Beaches are free here, but an $18 taxi ride each way for two people is required to reach them. Plus chair rental. Skip the pricey excursions and go out on your own.
Read 3995 St. Thomas Reviews

Compare Prices on Norwegian Gem Eastern Caribbean Cruises

Read more Norwegian Gem cruise reviews >>
Read Cruise Critic’s Norwegian Gem Review >>

Compare Prices on Norwegian Gem Eastern Caribbean Cruises

Member Since 2013
Enrichment Activities
Family & Children
Fitness & Recreation
Onboard Experience
Public Rooms
Shore Excursions
Value for Money
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?
Skip X

See Norwegian Gem deals up to 82% off:

September Deals
Norwegian Gem 70% Loved It

7-day Canada & New England From New York
See all Norwegian Gem Deals >>