We have just returned from our first ever cruise, a two week tour of the Caribbean aboard the Thomson Dream. The ship is one of the old school and looking her age in places. As we have never been in anything bigger than a cross channel ferry we have nothing to compare it with so can only write as we saw it.

Pre-cruise.

I had a call shortly before we booked the cruise from Thompson regarding an e-mail I sent asking about drinks packages and visas and it was a nice surprise to get a phone call to answer my questions. I thought that was a good start. However, that was the end of that phase of good fortune. I sent an e-mail to them asking about a double bed in cabin 6102, which I paid £39 to reserve, but they never replied. I had to call them after five days for an acknowledgment of my payment of the balance. They called me while we were on holiday in the Algarve about upgrading our cabin and I asked them to call back the Tuesday after we got back but they never did. I sent more e-mails but still no reply. I had a call from their customer service asking if I had received the e- ticket. The young man apologised for the no reply to my e-mails and told me we would have to collect our own bags from Bridgetown airport. This was contrary to what I had read on Cruise Critic and told him so. Read more