We love to cruise and actually booked this trip to coincide with a family wedding in New York. After having been on 4 previous cruises with three different companies (Airtours (no longer trading), Thompson & P&O) we can honestly say this was the worst!
Embarkation - process was total chaos taking roughly two hours to board.
Passengers -- We didn't expect there to be many children at this time of year, but we were so wrong! Some were well behaved but many were allowed to run around with no supervision from parents. Their behaviour with food was terrible. In the theatre they were climbing over seats, swinging on bars in the balcony, sitting on the front row when asked not to. We found some of the adults to be very rude and ignorant. Passengers were also totally ignoring safety signs and barriers.
Bathroom area good, shower excellent but water slow to drain. Cabin space cramped nowhere to put large suitcases. One had to be crammed into wardrobe which left clothes scrunched at the bottom, second had to be wedged between wall and table and chair had to be moved behind the door or put on top of table when sleeping at night. When beds made into a double it was hard to get round the one side of the bed due to the dressing table. Noise from crew next door when they were working in disembarking area. Bed linen not the best. Slips around bed as soon as you get in.