I have cruised many times with various cruise lines including Princess Cruises. My roommate was a first time cruiser.She had never visited Hawaii before.
There were many smiles and welcoming handshakes and after that, all was downhill. The "buck" never stopped anywhere.We were nickelled and dimed to death in the Piazza when you had food at the International cafe, then went to get coffee next to it, you were charged!
We were sold a wine package under false pretenses. Many times other people's wines were "misplaced" and never recovered.