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Maasdam Review

4.0 / 5.0
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Disappointing cruise

Review for Transatlantic Cruise on Maasdam
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shadowdog1
6-10 Cruises • Age 70s

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Sail Date: Oct 2012
Cabin: Verandah Suite

I have only been cruising for about 9 years but I have over 200 cruise days so far. Most of those have been with Holland America. Although some things have gone wrong on some cruises, I have generally been very happy with Holland America until this cruise.

I embarked on a 42 day cruise on the Maasdam on October 19 and it turned out to be my worst cruise ever. We quit using the dining room as it would take up to three hours to finish a meal because of the lack of staff. The Lido staff became very overworked and some even quit during the cruise. They advised they usually serve about 200 guests in the Lido and because of the slow service in the dining room they were now serving up to 500 per meal. We were served with many chipped plates and bowls and lipstick was observed on some of the water glasses they gave us. To correct this they had the water server inspect the glasses and when he found a dirty glass they would not rewash it but would use a dry towel to wipe it off.

The air conditioner in our room (and many others) didn't work properly, so they put a fan in our room, but all that did was move the hot air around. I see from past revues that the Maasdam has had air conditioning problems for years, but apparently Holland has chosen to ignore the problem.

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Verandah Suite

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