My husband and I go on cruise twice a year.We went to Asia cruise from Singapore to Hong Kong with Celebrity Millennium from Dec.9th to 23rd/2012.

This cruise was just like a nightmare to us.The Celebrity cruise is suppose to be 51/2 * ----6*,but this time the service is worst than 1* We heard all other passengers complained about the ship and service too,didn't hear anyone said anything good about this cruise.

1. My husband is a home dialysis patient,so every time before we go on cruise we have to notify the hospital and medical supplier to arrange special delivery all the dialysis stuffs for us.Every time when we check into the cabin,all the medical supplies were already delivered and they put in the closet for us.But this time when we checked into the cabin there was nothing there.We were in shock,my husband called the concierge and they told us go to the medical office.I went there,the nurse told me that has nothing to do with them and she sent me to the Guest Relation .I waited in line for 20 minutes.the girl told me that according to the computer all the medical stuffs has been delivered onto the ship,but she dosen't know where they are, must be somewhere on the ship.She didn't even bother to find out for me.She said that it's no big deal my husband can do his P.D. when he goes home.I told her it's life and death and my husband won't be able to survive without dialysis for 2 weeks.She said it's not her problem and sent me to a different department .I have never seen anyone with such POOR altitude.Anyway every department told me it had nothing to do with them and kept sending me to different departments. Obviously no one want to be responsible and tried to help us to find out where the medical stufs were. I had been sent to all different departments ,running up and down around the whole ship for 3 hours,I was so tired and felt like to pass out.After dinner we went to the Guest Relation again.There was a different girl there and she told us that according to the computer the medical stuffs were not delivered to the ship yet.She said she will call next morning and get them delivered.I told her the next day is Sunday I don't think anyone will make the delivery.My husband told her that we are going to leave the ship and claim a refund.The next morning I went to the Guest Relation again around 7 am.The girl on night dirty told me that when she came to work last night,she saw 20 boxes in the little room right behind the Guest Relation . This means all the medical stuffs been sitting there right behind the wall of the Guest Relation counter all day and night,but no one bother to go there and check.Each box had a big piece of white paper with my husband's name and our cabin number on it. Since the girl on night duty saw those boxes,why didn't she get someone to bring up to our cabin. Read more