Cabin Review

The staff on boarding could speak very little English and we were sent from pillar to post regarding the on board recharging of accounts and eventually just went up to our cabin.

The cabin at first glance seemed well appropriated except for the shower which was minuet (I have cruised several times before and have never seen such a small shower) what does a large person do?

The hand soap dispenser was empty and remained so throughout the cruise.

The cupboards were unclaimed, the beside tables were filthy, the lamp stands, windowsill, dresser, TV and TV stand were caked in dust.

The night frills, bedspreads and scatters were filthy and stank.

The drinking glasses in the cabin were never washed throughout the cruise.

The cabin was situated under the buffet tables and chairs, the scraping of the furniture from 06:00 to midnight was like receiving Chinese torture and we were unable sleep.

We complained several times a day and were given the option to change cabins, the first was situated on deck 9 right at the end and stank of cigarettes and the door to the outside deck slammed continuously as passenger went outside to smoke. The second cabin also on deck 9 was uncleaned from the previous passengers and had pubic hairs in the bed so we had no choice but to stay in cabin 10199. With the 54 carpenters the Opera boasts are you telling me that not one could come up with a solution to the problem with sticking felt pads around the legs, or even cut up towels. Laura also told us that there had been complaints on the previous cruise about the noise and all the cabins on our floor said the same.

The guest relations staff were both rude, incompetent and to be honest should be fired.