It was pleasant speaking with the man that we booked the cruise with. He even told us he was sending a bottle of champagne to our room...we never received this.

In port upon arrival, we had to wait about 45mins outside in 39 degree weather...once inside we had to go through 2 more lines. It was about 1hr 20mins just to get aboard ship...why do they not board by times, like by floor or sign up of time.

For Xmas we received a gift of a fruit platter and bottle of Moet, from my mother in law. It was wait in our room...although it had a card from room service stating we had to call to get the fruit, tray because they had no idea when we would arrive and they did not want the platter compromised? Why the note? Unfortunately, I have an allergy to melon, the platter had 2 types on it. I called to explain the issue, I can not eat anything on the platter, since the juice could have touched something I would. The staff said they would take care of it....we went out o explore for about half hour, we came back to the original platter left, and a new plate with 3 fruits on it...no cheese. Strawberries not eatable,very green. I called again...explained again....this time when we came back, the original tray was there, the 2nd fruit plate and now an additional play with some more fruit and 3 cheese(original platter has 6 cheeses) one of which was sliced provolone, for sandwiches. During this we decided we would not to wait for platter to have a drink....I opened the bottle, went to pour it and realized the glasses where spotty. So I polished mine, my partner started not polish hers....but she cold not, the glass had orange pulp all inside! So, I called again about the platter and ow the filthy glasses. This time I asked for a manager....did not get one. But, we waited for someone to arrive to o over everything! This time coming back we received a new platter with cheese and fruit with no melon, plus 2 clean glasses. After all of this we did get a call from the manager(only one on the ship, obviously) . He apologized and sent up a cheap ogle of bubbly and nice chocolate covered berries. Read more