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Zaandam Review

4.0 / 5.0
Editor Rating
534 reviews
5 Awards

Our first HAL cruise and almost surely our last.

Review for Zaandam to the Mexican Riviera
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2-5 Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2012
Cabin: Large Ocean-View Stateroom
Traveled with children

Ship: The ship is dated and many items just do not work. Coffee machines (two broken for 3 day straight), steam rooms for which you pay an upgrade fee and do not work for two days of complaining and flickering stateroom lights. The ship served a Mexican buffet lunch out on the Lido deck one day...the next day, the same food, now looking a bit onry , was re-served. They even ran out of milk on Day 6 and served chocolate milk at the buffet with the cereal. In a very small fitness center, one elliptical and one treadmill were broken the entire 7 days. Nobody around to fix things it seemed...and people were always standing around waiting to use the machines...

Service: But the ship's shortcomings were nothing compared to the staff

1. Room stewards being clueless as to when you are in or out-- and barging in to aggressively clean (or check the box)

Cabin Review

Large Ocean-View Stateroom

The cabin was adequate. The problems were mostly outside the cabin.

1 Helpful Vote
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