Christmas with Mariner of the Seas: Mariner of the Seas Cruise Review by k8d

Mariner of the Seas 2
Member Since 2010

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Christmas with Mariner of the Seas

Sail Date: December 2012
Destination: Western Caribbean
Embarkation: Galveston
As a UK resident I was expecting the same attention to detail that UK Lines provide at Christmas, but sadly the Royal Caribbean Mariner of the seas treated Christmas in a very low key way.Like the splendour of the seas the Mariner had wonderful public spaces and much poorer cabins. Cigarette burns on the basin in the (non-smoking) cabin bathroom, patches of rough putty to cover holes on the verandah, tiny bathroom cabinets showing water damage and what appears to be years of hard use. Water from the verandahs above ran down a pipe and spilled onto our verandah, in fairly large quantities and from the stains, had been doing so for some time.

Waiter service at our table and in bars was generally excellent and usually polite and friendly. Customer service at the desk was much more varied, with staff who seemed to have perfected a fawlty towers fob-off to perfection, to a few wonderful people who really put themselves out to help.

Royal Caribbean updated their site to More invite passengers to bring a couple of bottles of champagne or wine for the christmas celebrations for use in their cabins:- beware - if you take them up on this, as they scan the suitcase (if you fly in from the UK your champagne will be in your suitcase, not hand luggage), and impound the suitcase till well after both dinner sittings. They leave a small note on your bed to tell you there is a "problem" with your case and you have to go to a central area to deal with this. When you go there they ask you to open the case, even though the scan operator says she can see the bottles in the bag are champagne shaped. You are then told to take your own cases up to your deck - they dont delver them. If our elderly parents (one of whom had wheelchair assistance to board) had been travelling on their own, they could not have collected their case- fortunately my husband was there to handle their bags.

The scanning is done to impound bottles of spirits - but caused so much stress amongst those of us affected that we would now avoid booking with RC in the future, unless they offered the only ship in the destination we wanted.

Early dining was 5.30pm - tours get back at 5 and 5.30pm, so a designated formal night was on one of the 3 days we were in ports. We arrived back at 6pm from a ship-arranged tour to find the bathroom full of water and floating black globs, which meant we were unable to even take a shower before on evening attire to go to dinner. We had been walking round Mayan ruins for 4 hours, and travelling in an un-airconditioned tour bus, and really did need a shower before dinner, but had we waited for the bathroom to be cleaned up, we would have been excluded from the dining room. Although we have frequently been at early sittings before they are normally 6 or 6.30 rather than 5.30, which is really infant's dinging time.We had a cabin next door to the parents and our children and a family friend were also with us, making a party of 8. We wanted to spend christmas day together on our adjoining verandahs, and so put in a request on boarding the ship on the 23rd december. Enquiries a couple of times a day till christmas morning were met by a wide range of excuses:- health and safety - probably cant be done:
request still open and with staff captain:
looking into it:
will review request and get back to you: (never did)
staff captain will let you know his decision:
Finally, at 10am on Christmas morning a member of staff took action. She phoned round various people till she found someone who would help. They came to our cabin at 11.30am on Christmas morning and sawed the bolt off the verandah partition. This meant we had a great Christmas family get-together, but had to put up with the connecting door banging in the wind for the rest of the cruise as it could not be secured open or closed.

Christmas dinner offered various choices including Roast turkey and MASH. There were no roast potatoes on the entire cruise. There was no Christmas pudding, mince pies or Christmas Crackers and you were not allowed to take your own christmas crackers on board. Less

Published 01/02/13
Helpful? Thank k8d

Cabin review: D16260 Superior Oceanview Stateroom with Balcony

cabin 6260 The bathrooms on mariner and splendour of the seas were minute - they have the smallest showers known to man. We have cruised on a number of cruise lines and these are the smallest. There is no light in the closet (wardrobe) and it is not really adequate for the clothes of 2 people for a week, unless you have only shelf items. Something was done every day at 5.30am which sounded like knocking on the door. The first morning, I opened the door, but there was no one there, so I dont know what caused the noise, but if you have this cabin be prepared for an early start. The verandah chairs are metal with plastic strappings - very cheap and most uncomfortable. They are not recliners, just chairs.

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Port and Shore Excursions

Mayan Ruins

The Catamaran from Cozumel had no outside deck and many inside became seasick really quickly. The interior smelled of sick within 5 minutes of leaving cozumel. There was a walk of about 1km to the bus, and our elderly parents struggled with this aspect as it was very hot. The air conditioning on the coach only worked slightly and only on the left hand side, so those on the right had no air, warm or cool. The P.A. system on the coach was poor so that the intro to Tulum was inaudible. The radios for use in the ruins themselves did not work on the correct channel and had to be left behind. Again the ruins were very crowded with holiday visitors and it was hard to hear the tour guide who had a monotone type of delivery. We received an email from RC telling us that we could only take a camera and bottle of water into the ruins, so we left our bags on the coach as instructed. My daughter came back to find her wallet had vanished. She had taken her money and credit cards out, but her student card, drivers licence, and other loyalty cards were in the wallet. The tour company DID not want us to report the missing item to the police, and for insurance purposes this was something we HAD to do. It took a great deal of determination to get them to direct us to a tourist police post, and used up all our free time before catching the vomit-comet back to the ship. We have had better tours

Stingray Swim

good experience by reputable yacht owner. Christmas was a very busy time and this excursion would be better when the venue is less crowded. Great pictures holding stingrays and swimming on the reef. The swim with turtles in barbados is probably slightly better, but both are great trips

awful - I would not go ashore there again. The locals were pretty aggressive and confrontational.

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