Disappointing back to back: Explorer of the Seas Cruise Review by dagunny

Explorer of the Seas 2
Member Since 2012
190 Forum Posts

Overall Member Rating

Disappointing back to back

Sail Date: November 2012
Destination: Eastern Caribbean
Embarkation: Other
We are getting to be serious cruisers. We know what we like and what ports we like the best. We selected Explorer and Bayonne because according to the loyalty ambassador on a previous sailing, we would get double points. He laid out all the cruises and we picked two.
We arrived at Bayonne on Black Friday and did a park and sail from Carlson's Country Inn.
Bayonne absolutely sucks as an embarkation port. We had to wait 2 hours in a transfer from the hotel on the port to drive up. We checked in and had to board a crammed bus to go a quarter mile to the ship.
Our room was an inside, which we like in cold weather. The toilets did not work for the first two days. Shower dripped and phone (to call maintenance) did not work. We finally got that ironed out.
Then, we're Diamond members and had to ask for a robe. Steward said their management told them not to put in rooms unless asked for. Tacky.
Smoke on the ship was terrible. It funneled up from the casino to More the Promonade deck and engulfed the Schooner Lounge for the entire two cruises. Carpets were filthy throughout the ship and when people walked on them you could see the dust and dander poof up.
The first cruise was decent and they had a Diamond lounge on Deck 14 where we met a lot of cruisers and had a great time. The second had so many Diamond and above that they took over the Maharaja lounge. It was bedlam. Management has no idea how to cope with that many folks.
Bartenders "Stan" and "RonaldReagan - seriously) were superb and got tipped well.
Quality of drinks at the trough was very disappointing. Colored water vice the juices of other ships. No more "It's my pleasure" from the staff.We saw more and more lipstick left on mugs and glasses and food particles on cutlery. No more priority tender tickets. Overall, the management of this ship royally sucked. We will never sail on this ship again.
To top it off, we get back and did not get double points for the first cruise, even though we have a workup sheet from the loyalty ambassador stating we would get them. We complained to their customer services but were told they were misinformed and we bite the bullet. Our loyalty to RCCL is dwaining.
To top it off I got sick the last three days with sinunitus. We know not to go to sick bay because you will get quarantined so we always bring Mucinex-D and it worked. It's 30 Dec and I still have it. Bottom line it is the worst cruise in 29 I have ever been on. Save your money and select a different ship. Less

Published 12/31/12

Cabin review: N6345 Interior Stateroom

Room had dripping shower, phone did not work, mirror hinges broke, 6th floor has problems with toilets on this ship/

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Member Since 2012
190 Forum Posts
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