Once was enough!: Marco Polo Cruise Review by jgyap57
Overall Member Rating
Once was enough!
Destination: Europe - British Isles & Western
There was a choice of eating places, either the main dining room or Marco's Bistro. Both were very much the same in the food they served. Breakfast was a buffet and if you didn't arrive the minute the food was put out then you had to eat congealed eggs, soggy sausages and sticky bacon. The toast was kept warm under a lamp so you can imagine it was tepid and chewy. We ate out so I can't comment on the lunchtime food but in the evenings we ate in the main waiter-service restaurant. There was absolutely nothing wrong with the food but when we go on a cruise we expect something different to what I cook at home - the food was mostly bland, uninspiring and downright boring - certainly not up to the standard of any other cruises we have been on.
There's quite a few bars dotted around the ship but again we found them very cold and a number of the other passengers complained about the cold air blowing from the ventilation systems. Prices in the bars were pretty average for a cruise ship but we did hear a number of complaints from other passengers about overcharging. It was only on the last night that the temperature was increased - to such an extent that the public rooms were stifling hot!
Sadly, we also found the staff in general were miserable and in some cases downright surly - although we were very lucky to have a marvellous cabin steward (Christian) and a lovely waiter (Yvgen). I've never seen so few smiles on a cruise ship from the staff - overhearing some conversations I think many of them were not happy with their lot.
I'm glad we tried it out before going on a 14 night cruise as we now know we will NEVER EVER EVER sail on this ship again - I think Cruise and Maritime need to re-look at their business model - yes it's cheap but it's not value for money. Less
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